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Emmanuel Govina

@emmanuelgovina

I improve guest service, operations, research insights, and educational outcomes through hands-on leadership.

Ghana
Message

What I'm looking for

I'm looking for a role where I can improve operations, support teams and clients, apply research and data skills, and contribute to strong service, community, or educational outcomes.

I'm currently managing Te Deum Lodge in Tarkwa, where I supervise protocol for high-level events, coordinate administrative support, and lead teams focused on guest service.

I've helped maintain over 90% customer satisfaction and improved service ratings by 25% through staff training in customer service and safety standards.

My experience also includes mobile banking at God Venture and office administration at Ghana Cocoboard, where I supported accurate transactions, compliance, data entry, records, correspondence, and workflow efficiency.

I'm also committed to education and community impact. I've conducted research on examination malpractice and small-business growth, supported teaching and remedial sessions, and helped over 100 students achieve a 90% national-exam pass rate.

Experience

Work history, roles, and key accomplishments

TL
Current

Manager

Te Deum Lodge

Jan 2024 - Present (2 years 9 months)

Supervise protocol and etiquette for high-level events, implementing international standards to ensure a seamless guest experience and professionalism. Provide strategic administrative support to senior staff, optimizing communication and coordination across departments to improve operational efficiency.

CC
Current

Steward

Community Clean-Up Campaign

Jun 2010 - Present (16 years 4 months)

Lead volunteer teams in sustainability initiatives, significantly increasing environmental awareness and achieving a 70% reduction in community litter, fostering a culture of cleanliness and responsibility.

GV

Mobile Banker

God Venture

Oct 2022 - Dec 2023 (1 year 2 months)

Provided personalized assistance to clients, resolving transaction issues promptly and improving financial accessibility within the community. Facilitated mobile money transactions with a high level of accuracy, maintaining regulatory compliance and strengthening financial security measures.

GL

Office Assistant

Ghana Cocoboard Ltd

Nov 2021 - Aug 2022 (9 months)

Maintained precise data entry and record-keeping, contributing to a 20% increase in workflow efficiency and supporting data-driven decision-making. Facilitated HR functions through effective management of official correspondence, enhancing interdepartmental communication and operational effectiveness.

JS

Teaching Assistant

Jim Bourton Memorial SHS

Jan 2021 - Apr 2021 (3 months)

Designed lesson plans and engagement strategies, leading to higher class participation. Developed tailored lessons to meet individual learning needs, resulting in a significant improvement in student comprehension and retention.

Education

Degrees, certifications, and relevant coursework

University of Education, Winneba logoUW

University of Education, Winneba

Bachelor of Science, Management in Education

2017 - 2021

Grade: 3.11

Activities and societies: Vice President of IMCS Pax Romana at University of Education, Winneba from May 2019 to April 2020.

Bachelor of Science in Management in Education with a CGPA of 3.11. Conducted undergraduate research on examination malpractice in South Afadzato District high schools.

Tech stack

Software and tools used professionally

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