Looking for a job

Emmanuela Nnadiekwe

@emmanuelannadiekwe

Message

I resolve high-volume customer issues and support teams with accurate, reliable service.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve Tier 1 issues, manage high-volume inquiries accurately, use CRM and help desk tools, and contribute reliably in a remote or shift-based team.

I've handled high volumes of customer inquiries at 9mobile Nigeria, resolving account, billing, and product issues while supporting airtime, modems, phones, and SIM cards.

As Branch Manager at Mainservice Logistics, I led a team of 12 while managing daily operations, customer care, follow-ups, and competing operational demands. My experience includes Tier 1 troubleshooting, ticket management, documentation, escalation awareness, and remote support across US-hour and staggered shifts.

I've also brought strong attention to detail to internal audit roles across hospitality, pharmacy, and multipurpose-centre operations.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

9mobile Nigeria

May 2011 - Mar 2018 (6 years 10 months)

Handled high volumes of inbound customer inquiries, resolving account, billing, and product issues in a fast-paced telecom environment. Sold and supported eTop-Up/airtime, modems, phones, and SIM cards, consistently meeting sales targets.