Emmanuela Nnadiekwe

I am a customer-focused and operations professional with over 10 years of experience across customer service, client relationship management, sales, branch management, operations, bookkeeping, and audit/compliance.

I spent 7 years with 9mobile, where I developed extensive experience in customer service, sales, customer support, product education, relationship management, and meeting business targets. I also spent 3 years as a Branch Manager at Mainservice, where I managed day-to-day operations, customer relationships, staff coordination, documentation, and service delivery.

My experience also includes bookkeeping, financial record keeping, audit support, compliance, reconciliations, documentation, data entry, and maintaining accurate business records. I have experience with Zoho Books and am interested in remote bookkeeping, finance support, audit, and operations roles in addition to customer-facing positions.

I have worked with a range of digital tools and platforms, including Zendesk, Freshdesk, HubSpot, Pipedrive, Intercom, Slack, Trello, Monday.com, Dropbox, Zoho Books, Google Workspace, Microsoft Office, and other cloud-based collaboration and productivity tools. I am comfortable learning new software and adapting quickly to different remote-work systems.

My strengths include customer relationship management, communication, problem-solving, organization, attention to detail, documentation, process coordination, data management, and working independently. I am experienced in handling customer inquiries through phone, email, and chat, resolving issues, maintaining accurate records, coordinating with different teams, and following processes through to completion.

I am interested in remote opportunities in customer service, customer success, client relations, account support, operations, administrative support, bookkeeping, finance support, audit, compliance, and data-related roles. I particularly enjoy work that combines problem-solving, organization, technology, and helping customers or businesses achieve their goals.

I have worked successfully in fast-paced and target-driven environments and am comfortable managing multiple priorities while maintaining accuracy and professionalism. I am interested in working with international and remote-first companies where I can apply my broad experience, contribute to efficient operations, build strong client relationships, and continue developing professionally.