Open to opportunities

Emmaculate Livian

@emmaculatelivian

Message

Experienced customer service representative with a passion for client satisfaction.

Kenya

Message

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dedicated customer service representative with over 3 years of experience in sales and customer service. My expertise lies in enhancing customer experiences through effective communication, active listening, and problem-solving skills. I pride myself on my ability to understand customer needs and provide tailored solutions that foster loyalty and satisfaction.

In my current role at Simple Life App, I efficiently manage support inquiries via email and chat, utilizing tools like Intercom and Amplitude to troubleshoot issues and provide product information. My previous experience at Focus Mobile LTD allowed me to hone my skills in multi-channel support, sales, and account management, where I successfully led initiatives to improve customer engagement and satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent L1

Current

Simple Life App

Dec 2023 - Present (1 year 6 months)

As a Customer Support Agent L1, I effectively manage support emails and chat interactions with empathy and professionalism. I troubleshoot app-related issues, provide product information, and collaborate with the team using tools like Intercom, Amplitude, Slack, and G-meet.

Customer Support Troubleshooting Intercom Amplitude Slack Email Support Empathy

Customer Service Representative

Focus Mobile LTD

Jan 2019 - Nov 2023 (4 years 10 months)

In my role as a Customer Service Representative, I handled client calls, addressed software complaints, and provided multi-channel support through live chats, emails, and social media. I also spearheaded sales initiatives and organized client check-ins for feedback.

Customer Service Zendesk Sales Cold Calling Customer Feedback Account Management