At Mr.Handyman, I answered customer calls, booked appointments and jobs, and supported technician dispatch and daily field operations across three company locations and a remodeling division.
I managed customer records, work orders, estimates, invoices, scheduling, and follow-up activity. I also updated ServiceTitan and escalated pricing, scope, scheduling, complaint, and payment issues to the appropriate personnel.
As a Manager at AuntieAnne’s, I supervised daily store operations, including opening and closing, point-of-sale procedures, sanitation, and safety. I also handled customer orders and concerns, inventory, and employee shift and task communication.
At WiseCounty Sheriff’sOffice, I answered emergency and non-emergency calls, gathered necessary information, and dispatched medics, fire departments, and law enforcement. I also completed data entry and verification for legal and administrative paperwork, and earned a Telecommunicator License through the North Central Texas Regional Telecommunicator Academy.
