Open to opportunities

Emilio van Schalkwyk

@emiliovanschalkwyk

Message

Bilingual call center and insurance specialist delivering customer-focused support and sales.

South Africa

Message

What I'm looking for

I seek a customer-focused role combining insurance, call center support or sales with opportunities to use bilingual skills, drive results, and grow operational responsibility.

I am a bilingual (English/Afrikaans) customer service and insurance specialist with extensive call center and broker support experience across banking, insurance and e-commerce.

I have worked in high-volume environments handling policy amendments, settlements, sales, administration and fault logging for organizations including Standard Bank, ABSA, Telesure Group and Amazon US.

My strengths include data capture, document handling, up‑selling, calculating settlements, authorizations and cross-brand broker support; I hold short-term insurance qualifications and FAIS credits.

I am immediately available, results-driven, and focused on delivering accurate, empathetic service while supporting sales and operational objectives.

Experience

Work history, roles, and key accomplishments

Current

Shipping & Delivery Specialist

Current

Amazon US

Sep 2023 - Present (2 years)

Provided remote shipping and delivery support and customer service for Amazon products, handling delivery issues and driving support initiatives to improve fulfillment outcomes.

Shipping Delivery Operations Remote Customer Service Communication Data Entry CRM

Current

Director, Administration Chief

Current

Pam's Educational Consultancy

Jan 2020 - Present (5 years 8 months)

Directed and managed administration operations, overseeing data capture, logistics and marketing to support educational consultancy services.

Administration Operations Management Logistics Marketing Leadership Customer Service Office Management

Broker Support Specialist

Telesure Group Services

Aug 2011 - Sep 2012 (1 year 1 month)

Supported brokers across brands with policy amendments, document handling, fault logging and sales data capture, improving broker response times and policy accuracy.

Broker Document Management Sales Data Capturing Afrikaans Customer Support Insurance Operations

Call Center Consultant

Absa Bank

Jan 2011 - Jul 2011 (6 months)

Managed vehicle finance and dealer settlements, calculated settlement amounts, processed finance applications and supported sales and administration for clients and dealerships.

Customer Service Afrikaans Settlements Administration Sales Support

Call Center Consultant

Standard Bank

Jan 2010 - Dec 2010 (11 months)

Provided bilingual banking support including account updates, lost card management, authorizations and transaction limit adjustments to reduce fraud and improve customer satisfaction.

Customer Service Banking Operations Afrikaans Authorization Fraud Prevention Data Entry Problem Solving

Call Center Consultant

Merchants Vodacom

Jan 2009 - Dec 2009 (11 months)

Handled bilingual customer service for network-related queries, fault logging and error reporting, improving first-contact resolution for incoming calls.

Customer Service Call Center Operations Afrikaans Error Resolution Data Entry Communication

Sales Consultant

1Life

Handled long-term insurance sales and client support as a bilingual agent, assisting with policy selection and application processing.

Sales Afrikaans client support Policy Application Communication Customer Service Administration

Sales Consultant

Discovery

Conducted short-term insurance policy sales as a bilingual consultant, meeting sales targets and advising clients on suitable coverage.

Insurance Sales Short Term Insurance Afrikaans Sales Targets Communication Customer Service Policy Processing

Broker Policy Maintenance Consultant

Santam

Performed policy amendments, quotations and document requests, handled upselling of value-added products and maintained policy records to support broker and client needs.

Upselling Afrikaans Customer Service Administration

Education

Degrees, certifications, and relevant coursework

Telesure Learning Academy

Short-term Insurance Qualification, Short-term Insurance

Completed NQF level 4 short-term insurance qualification and passed the Regulatory Examination RE1/5, earning 32 FAIS credits.

Cornerstone

Call Center Diploma, Call Center Operations

Completed a Call Center Diploma covering inbound/outbound consulting, debt collection, and advanced computer literacy; received distinctions across modules and a call center certificate.

Fred Norman Secondary School

Grade 12 (Matric), Matric / Secondary Education

Completed Grade 12 with subjects including English (HG), Afrikaans (HG), Mathematics (SG), Accounting (SG), Economics (SG), and Business Economics (SG).