At Fidelity Investments, via Year Up, I delivered Tier 1 IT support by phone and ticketing system. I triaged issues, escalated well-documented tickets to Tier 2, and wrote knowledge base procedures.
At Union Electrical, Local 99, I installed and tested Cat 5e/Cat 6 and fiber optic systems. I coordinated work schedules, documented configurations, and escalated risks.
In my independent AI-assisted projects, I build websites for local small businesses and manage software projects from requirements through delivery. I’ve shipped browser apps, a Roblox multiplayer port, and an electrical-theory study site.
