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Emiliano Zagala Pelayo

@emilianozagalapelayo

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Aerospace engineer skilled in support, workflow optimization and system integration.

Mexico

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to work on innovative projects.

Aerospace engineer experienced in systems troubleshooting, workflow optimization, and systems integration. Brings a broad technical foundation across multiple engineering areas.
Currently providing end-to-end platform support to minimize any kind of issues across global operations at Copart.

Contact 📩📩📩
+52 47323448
[email protected]

Experience

Work history, roles, and key accomplishments

Current

Portal Support Specialist

Current

Copart

Apr 2025 - Present (3 months)

Resolving interface issues by accessing backend systems through SQL-based data retrieval
Analyzing incident trends with cross-functional teams to anticipate and prevent critical G2 issues, ensuring completing claims in time for users

SQL SQL Server MariaDB Jira Service Desk Zendesk Active Directory Nessus

Technical Support Specialist

Copart

Dec 2024 - Apr 2025 (4 months)

Delivered Tier 1–2 technical support, accelerating ticket resolution and enhancing customer satisfaction. Achieved 96% QA compliance by adhering to support protocols and ensuring accurate ticket documentation.

Troubleshooting Zendesk Ticket Documentation QA

Structural and Design Team Member

U- Aerospace - SAE Aerodesign

Aug 2024 - Jan 2025 (5 months)

Performed stress analysis and FEA simulations for structural validation. Designed components optimized for manufacturability and load performance.

Stress Analysis Optimization Manufacturability

Embedded Engineer Intern

UPAEP

Jul 2023 - Jun 2024 (11 months)

Implemented embedded motion control systems using servo motors and encoders, improving navigation and system reliability. Contributed to the design and assembly of a robotic arm, achieving accurate and stable handling.

Embedded Systems Motion Control Systems Robotic Arm Design Assembly

Education

Degrees, certifications, and relevant coursework

Universidad Popular Autónoma Del Estado De Puebla

Bachelor of Science, Aerospace Engineering

Activities and societies: Structural and Design Team Member for SAE Aerodesign (August 2024 to January 2025); Embedded Engineer Intern for Cozobi Rover, implementing motion control systems and contributing to robotic arm design (August 2023 to July 2024).

Completed a Bachelor of Science in Aerospace Engineering. Focused on fundamental aerospace principles, including aerodynamics, propulsion, and spacecraft systems.