At Speak Up, I manage recurring accounts for executive communication coaching in English, serving individual professionals and company-sponsored clients. I’ve managed a book of about 40 accounts and served more than 300 clients since 2019.
I built a customer-health tracker with scores and risk alerts to flag churn risk, set account action plans, and help grow the active book from 34 to 40. I also built a CRM-style app that I use daily, supported by AI agents and synced with a HubSpot workspace.
Through new accounts, rate increases, and group classes, I nearly tripled revenue between 2021 and 2025. Before Speak Up, I worked as a freelance storyboard artist, managing B2B client presentations and negotiating rates, scope, and deadlines for film and advertising projects.
