Emem Mike-Akpan
@ememmike-akpan
Operations leader at SkillzHQ building systems for a revenue-generating human capital business.
NigeriaWhat I'm looking for
At SkillzHQ, I lead the operational build-out of a human capital business spanning consulting, recruitment, and learning. I’ve designed operational frameworks and learning systems, and built a recruitment ATS with AI-supported CV screening.
At AXA Mansard, I transformed branch operations and customer experience across approximately 30 locations. Workflow redesign and automated KYC validation reduced claims turnaround from five days to same-day processing, while customer feedback integration helped raise NPS from the low 60s to 80.
At First Bank of Nigeria Ltd., I led branch operations in a high-volume banking environment and achieved a 40% reduction in operational costs through process optimisation, workforce scheduling improvements, and vendor renegotiation. I think in systems, and build operational infrastructure that helps organisations perform without depending on one person.
Experience
Work history, roles, and key accomplishments
At SkillzHQ, I lead the operational build-out of a multi-arm human capital business spanning consulting, recruitment, and learning. My focus has been on creating the systems, structures, and delivery infrastructure required to move the organisation from early-stage vision to a functioning, revenue-generating business.
I have led the design of operational frameworks, learning systems, governance r
Led the transformation of branch operations and customer experience across a nationwide network of approximately 30 locations, turning a fragmented support function into a structured, accountable, and commercially visible operation supporting insurance, health, and investment services.
Key achievements:
• Reduced claims turnaround time from five days to same-day processing through workflow redes
Led branch operations across multiple teams within a high-volume banking environment, with responsibility for operational efficiency, service delivery, compliance, and team performance.
Key achievements:
• Achieved a 40% reduction in operational costs through process optimisation, workforce scheduling improvements, and vendor renegotiation
• Standardised service delivery practices across branch
Education
Degrees, certifications, and relevant coursework
Covenant University
B.Eng, Computer Engineering
Ahmadu Bello University
Master of Business Administration - MBA, HR
Coursera | Google
Create High-Fidelity Designs and Prototypes in Figma
Sep 2022
Marketing Analytics: Presenting Digital Marketing Data
Oct 2022
Essential New Skills in Marketing
Oct 2022
Coursera
Google UX Design
Jan 2023
Managing Others Effectively
Mar 2023
Learning Design Thinking
Feb 2024
Exploring a Career in User Experience Design
Feb 2024
What Is Generative AI?
Mar 2024
Human Leadership
May 2024
Product Management Insights
Aug 2024
Product Management: Building a Product Strategy
Sep 2024
Introduction to Artificial Intelligence
Sep 2024
Managing a Customer Service Team
Jan 2025
Lean Foundations
Jan 2025
African Centre for Leadership, Strategy and Development (Centre LSD)
Leadership and Strategy
2018 - 2019
Leadership and Strategy Development
Recruiting Techniques to Reveal Transferable Skills
Aug 2024
Critical Thinking and Problem Solving
Jan 2025
International Lean Six Sigma Institute
Certificate in Lean Six Sigma Black Belt
Oct 2025
Get Started with Microsoft Copilot
Jan 2025
Growing as a Customer Service Manager
Jan 2025
HubSpot Academy
Revenue Operations
Nov 2025 · Expires Dec 2026
Miva Open University
Doctor of Business Administration
2026 - 2029
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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