Emely Espinoza
@emelyespinoza
Dedicated professional with strong customer service and leadership skills.
What I'm looking for
I am Emely Espinoza, a dedicated professional with a diverse background in customer service and administrative roles. My experience spans various industries, including banking, logistics, and community support, where I have honed my skills in communication, leadership, and problem resolution. At Umpqua Bank, I excelled as a Home Preservation Assistant, responding to customer inquiries and assisting in loss mitigation efforts, ensuring that clients received the support they needed during challenging times.
Prior to my role at Umpqua Bank, I served as a Lead Material Handler at Matheson Flight Extenders, where I was responsible for overseeing productivity and training new staff. My ability to manage teams and direct tasks effectively contributed to a smooth workflow and high levels of efficiency. Additionally, my experience as an Administrative Assistant at NW Abatement allowed me to develop strong organizational skills, as I handled daily office tasks and data entry with precision.
Throughout my career, I have demonstrated a commitment to providing exceptional service and support to both customers and colleagues. I am passionate about fostering positive relationships and creating a collaborative work environment. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and contribute to a team-oriented organization.
Experience
Work history, roles, and key accomplishments
Home Preservation Assistant
Umpqua Bank
Jun 2021 - Nov 2024 (3 years 5 months)
Responded to customer inquiries regarding defaults and loss mitigation options, processed payments, and maintained electronic contact logs. Assisted the Home Preservation officer with calls and document uploads.
Lead Material Handler
Matheson Flight Extenders
Oct 2018 - Jun 2021 (2 years 8 months)
Oversaw shift operations, directed staff tasks, trained new hires, and reported mail loading outcomes at the end of each shift.
Administrative Assistant
NW Abatement
Oct 2017 - Oct 2018 (1 year)
Assisted with daily office tasks including paperwork, data entry, organization, and running errands.
Customer Service Associate
Kmart
Aug 2015 - Oct 2018 (3 years 2 months)
Handled cash office duties, assisted customers with inquiries, and ensured smooth operations at the front of the store.
Substitute Community Inclusion Specialist
United Cerebral Palsy
Feb 2017 - Oct 2017 (8 months)
Provided individualized support in community-based recreation and education activities, working one-on-one or in small groups.
Education
Degrees, certifications, and relevant coursework
Portland Community College
Some College, Undeclared
2017 - 2017
Engaged in coursework aimed at enhancing skills relevant to the workforce.
Portland State University
Some College, Undeclared
2015 - 2016
Pursued coursework in various subjects, contributing to a foundational understanding of higher education principles.
B F Terry High School
High School Diploma, General Studies
2014 - 2015
Completed high school education with a focus on general studies.
Availability
Location
Authorized to work in
Job categories
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