Open to opportunities

Emelie Cortez

@emeliecortez

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Bilingual customer service representative with high customer satisfaction rate.

United States

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth.

My name is Emelie Y. Cortez, and I am a dedicated bilingual customer service representative with a proven track record of delivering high customer satisfaction. I have honed my skills in various roles, including as a Bilingual Interpreter at LanguageLine Solutions, where I provided accurate interpretations in medical, legal, and social settings. My commitment to compliance with privacy and confidentiality policies has been paramount in my work, ensuring that patient and customer information is handled with the utmost care.

In addition to my interpreting experience, I have worked in retail and childcare, where I developed strong communication and organizational skills. My role as a Retail Sales Associate at Shoe Carnival allowed me to engage with customers directly, enhancing their shopping experience while managing sales reports and inventory. I am passionate about creating a positive environment for customers and colleagues alike, and I thrive in fast-paced settings where I can utilize my multitasking abilities.

Experience

Work history, roles, and key accomplishments

Bilingual Interpreter

LanguageLine Solutions

Jan 2023 - Present (2 years 5 months)

Provided accurate interpretation to limited English proficient (LEP) individuals across medical, legal, and social settings. Ensured strict compliance with all privacy and confidentiality policies when handling patient and customer information.

Medical Terminology Customer Service Remote Work Communication

Retail Sales Associate/Cashier

Shoe Carnival

Apr 2022 - Present (3 years 2 months)

Greeted customers, operated cash registers, and managed inventory by stocking shelves and preparing merchandise for display. Maintained periodic sales reports and spreadsheets, created transaction reports, and trained newly hired staff members.

Customer Service Inventory Management Sales Reporting Staff Training Merchandise

Teacher

Super Kids Academy Daycare

Aug 2021 - Present (3 years 10 months)

Communicated daily with parents and guardians regarding children's activities and progress. Observed and evaluated children's performance, behavior, social development, and physical health, while teaching basic skills such as colors, shapes, numbers, and letter recognition.

Child Development Assessment Classroom Management Curriculum Development

V-

Cashier/Gift Shop Clerk

V-Designs

May 2021 - Present (4 years 1 month)

Maintained supplies and inventory levels, handled payments, and managed daily shop operations including opening and closing. Created customized t-shirts and personalized logos, confirmed gift orders with customers, and processed orders for pick up.

Inventory Management Payment Processing Sales Support

Cashier

Oasis Supermarket

Nov 2020 - Present (4 years 7 months)

Greeted and assisted customers, operated cash registers, and processed credit card transactions. Maintained product inventory by restocking shelves to ensure product availability.

Customer Service Inventory Management

Education

Degrees, certifications, and relevant coursework

Robert E. Lee High School

Diploma, General Studies

Activities and societies: CCMA

Completed high school education and obtained a diploma. Studied a comprehensive curriculum to prepare for further education or entry into the workforce.