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Emelia Matias

@emeliamatias

I am a service professional with Security+ certification and strong customer support skills.

United States
Message

What I'm looking for

I want a role combining customer-facing service and technical support where I can apply Security+ and IT skills, work in a collaborative, fast-paced environment, and grow into IT/security responsibilities.

I am a dedicated, detail-oriented professional with seven years of experience in the fast-paced service industry. I excel at remaining calm under stress, resolving conflicts, and multitasking in dynamic environments.

In customer-facing roles as a barista and bartender, I delivered consistent, high-level service and resolved customer inquiries promptly. I also troubleshooted electronic issues, including POS systems and Wi‑Fi connectivity, to improve operational efficiency.

As a real estate administrative assistant, I used Keller Williams software for data entry and management, collaborated with agents, mortgage brokers, and vendors, and streamlined administrative processes to boost office efficiency.

I recently earned CompTIA Security+ (Received August 2025) and the Google IT Support Professional Certificate (Received September 2024). I’m seeking opportunities that blend hands-on customer service with technical support and growth in IT/security.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CompTIA logoCO

CompTIA

CompTIA Security+, Cybersecurity

Earned the CompTIA Security+ certification in August 2025 demonstrating foundational cybersecurity knowledge.

GC

Google / Coursera

Google IT Support Professional Certificate, IT Support

Completed the Google IT Support Professional Certificate in September 2024 focusing on IT troubleshooting and support skills.

Tech stack

Software and tools used professionally

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