Open to opportunities

Emelia Matias

@emeliamatias

Message

I am a service professional with Security+ certification and strong customer support skills.

United States

Message

What I'm looking for

I want a role combining customer-facing service and technical support where I can apply Security+ and IT skills, work in a collaborative, fast-paced environment, and grow into IT/security responsibilities.

I am a dedicated, detail-oriented professional with seven years of experience in the fast-paced service industry. I excel at remaining calm under stress, resolving conflicts, and multitasking in dynamic environments.

In customer-facing roles as a barista and bartender, I delivered consistent, high-level service and resolved customer inquiries promptly. I also troubleshooted electronic issues, including POS systems and Wi‑Fi connectivity, to improve operational efficiency.

As a real estate administrative assistant, I used Keller Williams software for data entry and management, collaborated with agents, mortgage brokers, and vendors, and streamlined administrative processes to boost office efficiency.

I recently earned CompTIA Security+ (Received August 2025) and the Google IT Support Professional Certificate (Received September 2024). I’m seeking opportunities that blend hands-on customer service with technical support and growth in IT/security.

Experience

Work history, roles, and key accomplishments

Barista

The Ibis Coffee and Cocktails

Dec 2023 - Jan 2025 (1 year 1 month)

Provided consistent high-level customer service and troubleshot POS and Wi-Fi issues to enhance operational efficiency and resolve customer inquiries promptly.

Customer Service Wi Fi Troubleshooting Technical Troubleshooting Conflict Resolution Multitasking

Bartender

The Green Room

May 2022 - Aug 2023 (1 year 3 months)

Delivered exceptional customer service in a high-volume bar, operated Square POS for transactions and inventory, and managed interactions with difficult or inebriated patrons to maintain service quality.

Customer Service Square POS Bartending Inventory Management Multitasking Menu Training

Real Estate Administrative Assistant

Keller Williams

May 2022 - Aug 2023 (1 year 3 months)

Supported agents using Keller Williams software for data entry and management, coordinated with agents, mortgage brokers, and vendors, and streamlined administrative processes to improve office efficiency.

Keller Williams Software Data Entry Administrative Support Vendor Management Process Improvement CRM