Emediong Uyah

EU

Looking for a job

Emediong Uyah

@emedionguyah

Customer Support Representative at ETEGRAM TECH LIMITED helping customers use virtual numbers, VPNs, and eSIMs.

At ETEGRAM TECH LIMITED, I responded to customer questions about virtual numbers, VPNs, and eSIMs, guiding customers through purchases, activation, installation, and use. I also recorded interactions in the CRM and escalated technical issues when needed.

At Vexilum Trading Academy, I conducted technical and fundamental analysis of forex and cryptocurrency markets, managed trading risk, and maintained trading records. I also supported trading education and assisted clients and students with trading-related inquiries.

Experience

Work history, roles, and key accomplishments

EL

Customer Support Representative

Etegram Tech Limited

Jul 2024 - Sep 2026 (2 years 2 months)

Responded to customer inquiries via live chat, WhatsApp, email, and social media, resolving issues related to virtual numbers, VPNs, and eSIMs. Maintained accurate customer records and escalated technical issues as needed.

Zoho CRM Brevo AiSensy Sales Intelligence Customer Support Virtual Numbers VPN ESIM Complaint Resolution CRM

VA

Trader

Vexilum Trading Academy

Jul 2024 - Mar 2026 (1 year 8 months)

Conducted technical and fundamental analysis of forex and cryptocurrency markets, executed trades, and managed risks. Assisted clients with trading inquiries and supported educational sessions.

Forex Trading Cryptocurrency Technical analysis Fundamental analysis Risk Management Market Analysis

FC

Public Relation Officer

Fresh Minds Crew

Jan 2022 - Dec 2024 (2 years 11 months)

Created awareness for films and managed public relations activities including press releases, media appearances, and promotional campaigns. Coordinated events and maintained relationships with media and influencers.

Public Relations Media Relations Event Coordination Social Media Communication Skills

Education

Degrees, certifications, and relevant coursework

UU

University of Uyo

Bachelor of Science, Accounting

2020 - 2024

Bachelor of Science in Accounting from the University of Uyo from 2020 to 2024.

UU

University of Uyo

Joint Universities Preliminary Examination Board, Preliminary Studies

2019 - 2020

Completed Joint Universities Preliminary Examination Board (JUPEB) at the University of Uyo from 2019 to 2020.

PS

Patfon High School

West African Senior School Certificate, General Education

2015 - 2019

Completed West African Senior School Certificate (WASSCE) and National Examination Council (NECO) at Patfon High School from 2015 to 2019.

PS

Patfon High School

Basic Education Certificate, General Education

2013 - 2015

Completed Basic Education Certificate Examination (BECE) at Patfon High School from 2013 to 2015.

NA

Noble Christian Academy

First School Living Certificate, General Education

2004 - 2013

Completed First School Living Certificate (FLSC) at Noble Christian Academy from 2004 to 2013.

Tech stack

Software and tools used professionally

Zendesk

HubSpot

WhatsApp

Microsoft Excel

monday.com

Zoho CRM

Microsoft Word

Microsoft PowerPoint

Brevo

Instagram

Facebook

Availability

Looking for a job

Location

Nigeria

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Support Representative Customer Relationship Manager Public Relations Officer Trader

Skills

Customer Support Customer Relationship Management CRM Campaign Management Complaint Resolution Customer Engagement Forex Trading Cryptocurrency trading Technical analysis Fundamental analysis Risk Management Accounting Bookkeeping Financial Records Management Data Entry Data Analysis

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