Eman Ward
@emanward
I solve enterprise VMware, Linux, network, storage, and virtualization issues for customers.
EgyptWhat I'm looking for
I'm a Platform Engineer II at TD SYNNEX, providing advanced support and consulting for VMware vSAN, vSphere, and VMware Cloud Foundation in enterprise environments.
I troubleshoot complex infrastructure and virtualization issues, guide customers through diagnostics, and recommend best practices to optimize deployments. I also collaborate with engineering and escalation teams on critical cases and document solutions for knowledge bases.
Previously, I supported VMware environments as a Technical Support Engineer, progressing from virtual storage to vSAN and joining Severity 1 production-down cases. At SITA, I managed Linux servers across airport locations, monitored managed nodes, and resolved disconnection issues.
My background also includes network engineering and technical support at SMART Technology and Orange Business Services. I hold VMware certifications in vSphere, data center virtualization design and deployment, vSAN, and VCF, along with AWS Certified Cloud Practitioner.
Experience
Work history, roles, and key accomplishments
Provide advanced technical support for VMware products including vSAN, vSphere, and VMware Cloud Foundation (VCF). Troubleshoot complex infrastructure issues, guide customers through diagnostics, and deliver professional consulting and best practice recommendations.
Managed all Linux servers across airport locations. Provided support for customer requests, monitored SITA-managed nodes, and conducted troubleshooting for disconnections.
Provided technical support for VMware products, starting with Virtual Storage. Worked with business consultants and clients to analyze needs, troubleshoot issues, and develop solutions. Joined severity 1 zoom meetings to solve production down issues.
Applied technical knowledge to analyze customer network issues using technical troubleshooting tools. Diagnosed and resolved issues in unique and often complex customer environments, using Oceane Service Management process and tools.
Network Engineer
SMART Technology
Nov 2021 - Apr 2022 (5 months)
Applied technical knowledge in network security to meet customer needs using technical and configuration tools. Designed and resolved issues in unique and often complex customer environments.
Education
Degrees, certifications, and relevant coursework
Modern Science and Arts University
Bachelor of Engineering, Electronics and Electrical Communication Engineering
2016 - 2021
Grade: Good
Bachelor of Electronics and Electrical Communication Engineering from Modern Science and Arts University, graduating in 2021 with a grade of Good.
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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