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mahmoud alashker

@mahmoudalashker

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Systems Integration Engineer transitioning to OpenShift Engineer.

Egypt

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What I'm looking for

I am looking for a role that fosters innovation and growth, where I can leverage my skills in cloud technologies and automation.

I am a Systems Integration Engineer L3 at Nokia with extensive experience in managing telecommunications network solutions. My expertise encompasses a variety of technologies including Huawei, Nokia, and Cisco, where I have successfully designed, implemented, and supported OSS solutions for global telecommunications clients. I pride myself on my ability to provide exceptional technical support, ensuring seamless operations and high customer satisfaction.

Currently, I am transitioning into an OpenShift Engineer role, focusing on automation, cloud technologies, and container orchestration. I am proficient in deploying, configuring, and managing OpenShift clusters, Kubernetes, and CI/CD pipelines. My background in telecommunications, combined with my emerging DevOps skills, positions me to contribute effectively to the deployment and management of containerized applications in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Systems Integration Engineer L3

Current

Nokia

Oct 2024 - Present (7 months)

Designed, implemented, and supported OSS solutions for global telecommunications clients. Provided 24/7 technical support, acting as the primary technical point of contact for internal customers and R&D engineers.

OSS System Integration Technical Support Linux Administration Bash Scripting Configuration Management Troubleshooting NetAct

Multi-Vendor Senior Operations Support System Engineer

Huawei Technologies GNOC

Jun 2023 - Oct 2024 (1 year 4 months)

Administered and managed various Huawei, Nokia, and Cisco products, providing support to the Zain network in Saudi Arabia. Developed Method of Procedure (MOP) documents for change procedures, backup protocols, and rollback procedures.

Huawei Products Nokia Products Cisco Disaster Recovery MOP Documentation Database Management Linux Administration Performance Management

Senior Operations Support System Engineer

Telecom Egypt

May 2022 - Jun 2023 (1 year 1 month)

Administered IBM TNPM Tivoli Netcool Performance Manager and audited syncing to IBM TNCP tool. Configured SNMP and designed matrices in TNPM, developing customized reports for customer requirements.

IBM TNPM Tivoli Netcool Performance Manager SNMP Linux OS Custom Reports MIBs

Operations Support System Engineer

Huawei Technologies

Jun 2021 - May 2022 (11 months)

Administered and managed all Huawei products including OWS, U2020 Wireless, U2020 Core, NCE, Net Eco, and NetAct. Created Method of Procedure (MOP) documents and handled troubleshooting issues for employees.

Huawei Products U2020 Wireless U2020 Core Net Eco NetAct MOP Documentation Troubleshooting Database Management

Value-Added Services Engineer L1

Huawei Technologies

Mar 2020 - Jun 2021 (1 year 3 months)

Monitored VAS services including SMS, MMS, IVAS, and I2000, escalating issues to 2nd level support. Conducted hourly monitoring of Linux servers, managing disk space using FileZilla.

SMS IVA I2000 Linux Disk Space Management FileZilla Customer Tickets Console Servers

Access Leader

Huawei Technologies

Dec 2019 - Mar 2020 (3 months)

Monitored and oversaw the performance of BSCs and RNCs, including ZTE and Nokia sites. Escalated environmental and service alarms related to BSCs and RNCs promptly and effectively.

RNC Monitoring ZTE Sites Nokia Sites Environmental Alarms Hourly Reports Down Cells 4G Technologies Audit

Front Office BSS Engineer

Huawei Technologies

Jul 2019 - Dec 2019 (5 months)

Issued and handled tickets and work orders in a timely manner, ensuring efficient resolution of network issues. Monitored the network and promptly responded to performance threshold alarms.

Ticketing Performance Threshold Alarms Alarm Analysis Alarm Classification

Education

Degrees, certifications, and relevant coursework

Pyramids Higher Institute for Engineering and Technology

Bachelor of Science, Telecommunications and Electronics Engineering

Completed a Bachelor of Science in Telecommunications and Electronics Engineering. Gained foundational knowledge in engineering principles and practices relevant to the telecommunications industry.