Eman Elbeik

I am a proactive customer service and product development lead with three years of hands-on experience, including two years in fast-paced startup environments. I combine customer-facing excellence with product insight to drive satisfaction and growth.

At Kasha Nutrition and Nutravonic (remote, Canada) I manage multi-channel inquiries, implement automation for efficiency, and create workflows, templates, and training materials that improved support operations. I also lead review management, testimonial gathering, and refund strategies to protect brand reputation.

I collaborate on product formulation by analyzing market trends, customer insights, competitor data, and regulatory requirements, sourcing ingredients and securing quotes to support new launches while managing licensing and compliance.

Previously I trained and managed service teams for TruSmile and Shiny Smile Veneers, oversaw recruitment and onboarding, built knowledge bases, and maintained service levels during the COVID-driven shift to remote work. I am passionate about SaaS and eager to bring adaptability and enthusiasm to a dynamic team.