At Apple, I built learning programs for retail and frontline teams around adult learning theory and behavior change—not completion rates. I designed programs for handoff, and many are still running.
As Manager, Genius Bar, I led a 100+ person team at a designated Apple training store and built its learning infrastructure, including a 5-track onboarding system and a 10-week coaching curriculum. The store ranked among the top 5 of 30 in the Portland market.
When I found that only 1 in 20 team members was having Apple Business conversations with customers, I built a coaching and peer-mentoring system focused on changing behavior. I tracked outcomes at 30, 60, and 90 days; the rate reached 1 in 10 in 90 days.
In a 2026 Apple corporate rotation, I designed a self-guided AI adoption curriculum for engineering program management teammates, with accessibility standards and Kirkpatrick Level 3 checkpoints. I also built the operations infrastructure for Ren the Hair Magician LLC, from its website to financial tracking and client-facing systems.
