Emailme Here
@emailmehere
I improve customer journeys, CRM processes, and digital communications across service and marketing operations.
United KingdomWhat I'm looking for
At Unite Students, I manage customer journey stages in Salesforce CRM, turn recurring feedback into clearer communication, and coordinate Resident Ambassador community activity. I also created an interactive property tour concept using AI-assisted content, Google Maps API integration, and in-person activities.
I've supported customer operations, digital content, and campaign delivery across Primatama Digital Printing Service, the Central Bank of Indonesia, and ByteDance. With an MSc in International Marketing Management, I bring practical experience in customer insight, content coordination, CRM support, creator onboarding, and AI-assisted workflow improvement.
Experience
Work history, roles, and key accomplishments
Customer Experience
Unite Students
Sep 2025 - Present (1 year)
Manages customer enquiries and journey stages in Salesforce CRM, collects feedback to improve communication, and coordinates community engagement with Resident Ambassadors. Created an interactive property tour concept using AI-assisted content and Google Maps API.
Education
Degrees, certifications, and relevant coursework
University of Leeds
Master of Science, International Marketing Management
Pursued a Master of Science in International Marketing Management, focusing on global marketing strategies and cross-cultural consumer behavior.
Polimi Graduate School of Management
Short Course, Marketing and Digital Communication
Completed a short course in Marketing and Digital Communication, gaining practical skills in digital marketing and communication strategies.
Universitas Hasanuddin
Bachelor of Economics, Economics
Completed a Bachelor of Economics, building a strong foundation in economic theory and quantitative analysis.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Website
sosmaidstudios.comJob categories
Skills
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