Heshan de silva - Senior Administration Executive - AHASA Overseas Consultancy | Himalayas
HS
Open to opportunities

Heshan de silva

@heshandesilva

Dedicated business management professional with strong administrative skills.

Sri Lanka
Message

What I'm looking for

I am looking for a dynamic role that offers growth opportunities and values teamwork.

I am a dedicated business management professional currently pursuing my Bachelor's degree at Saegis Campus, with an expected graduation in September 2024. My academic background includes a Higher National Diploma in Business Management and a Foundation Programme in Business & IT. I have developed a solid foundation in business principles, which I apply in my current role as a Senior Administration Executive at AHASA Overseas Consultancy.

In my professional journey, I have gained diverse experience across various roles, including marketing and customer relationship management. At CBL Munchee, I effectively managed customer inquiries and complaints, ensuring a high level of satisfaction. My ability to conduct training sessions and review critical documents has been instrumental in my current position, where I assist students with university applications and visa processes. I pride myself on my strong organizational skills and my ability to build positive working relationships.

Experience

Work history, roles, and key accomplishments

AC
Current

Senior Administration Executive

AHASA Overseas Consultancy

Jul 2023 - Present (2 years)

Applied students to universities and conducted training sessions. Reviewed statements of purpose and motivation letters for visa applications, and processed Lithuanian Temporary Resident Permit and Sweden visa applications.

CM

Marketing Call Center Agent

CBL Munchee

Apr 2021 - Present (4 years 3 months)

Managed customer inquiries and complaints, conducting follow-ups on feedback and ensuring complaint samples were received. Coordinated with various managers and maintained updated complaint databases, delivering reports upon request.

CT

Customer Relationship Officer

Cool Sri Lanka Tours and Travels

Dec 2018 - Present (6 years 7 months)

Managed inbound and outbound customer calls, responding to emails including inquiries and rate requests. Coordinated tour packages and hotel bookings, and handled hotel payments.

Education

Degrees, certifications, and relevant coursework

Heshan hasn't added their education

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