Heshan de silva
@heshandesilva
Dedicated business management professional with strong administrative skills.
What I'm looking for
I am a dedicated business management professional currently pursuing my Bachelor's degree at Saegis Campus, with an expected graduation in September 2024. My academic background includes a Higher National Diploma in Business Management and a Foundation Programme in Business & IT. I have developed a solid foundation in business principles, which I apply in my current role as a Senior Administration Executive at AHASA Overseas Consultancy.
In my professional journey, I have gained diverse experience across various roles, including marketing and customer relationship management. At CBL Munchee, I effectively managed customer inquiries and complaints, ensuring a high level of satisfaction. My ability to conduct training sessions and review critical documents has been instrumental in my current position, where I assist students with university applications and visa processes. I pride myself on my strong organizational skills and my ability to build positive working relationships.
Experience
Work history, roles, and key accomplishments
Senior Administration Executive
AHASA Overseas Consultancy
Jul 2023 - Present (2 years)
Applied students to universities and conducted training sessions. Reviewed statements of purpose and motivation letters for visa applications, and processed Lithuanian Temporary Resident Permit and Sweden visa applications.
Marketing Call Center Agent
CBL Munchee
Apr 2021 - Present (4 years 3 months)
Managed customer inquiries and complaints, conducting follow-ups on feedback and ensuring complaint samples were received. Coordinated with various managers and maintained updated complaint databases, delivering reports upon request.
Customer Relationship Officer
Centavo Pvt Ltd
Dec 2019 - Present (5 years 7 months)
Handled customer inquiries and complaints via email, providing solutions to technical issues related to the app. Managed live chat communications through the application.
Customer Relationship Officer
Cool Sri Lanka Tours and Travels
Dec 2018 - Present (6 years 7 months)
Managed inbound and outbound customer calls, responding to emails including inquiries and rate requests. Coordinated tour packages and hotel bookings, and handled hotel payments.
Education
Degrees, certifications, and relevant coursework
Heshan hasn't added their education
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Tech stack
Software and tools used professionally
Availability
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