Elvis Kamiri
@elviskamiri
Innovative IT Support specialist with a passion for technology solutions.
KenyaWhat I'm looking for
I am an experienced IT Support specialist with a strong background in managing IT operations and enhancing user satisfaction. Over the past few years, I have successfully configured and tested various software and hardware systems, optimizing helpdesk performance through strategic process improvements. My role as an IT Manager at Steadmark Gardens & Recreational Centre allowed me to oversee departmental operations and training, ensuring that our team was well-equipped to handle technical challenges efficiently.
Currently, I serve as the Head of Chat Box & Customer Development at Okay Pesa, where I manage customer engagement and chatbot development strategies. My experience in the gaming industry has honed my skills in customer interaction and marketing, enabling me to create effective engagement strategies that resonate with users. I am committed to continuous learning and adapting to new technologies, which I believe is essential in the ever-evolving IT landscape.
Experience
Work history, roles, and key accomplishments
Head of Chat Box & Customer Development
Okay Pesa & 91 Bet
Jan 2024 - Present (1 year 5 months)
Oversees customer engagement, chatbot development, and interaction strategies, ensuring effective communication channels. Manages gaming operations, customer engagement in the betting sector, and implements marketing initiatives within the gaming industry.
IT Manager
Lovely Gardens
Jan 2023 - Present (2 years 5 months)
Configured and provided training on eZee Property Management Software, including hardware setup, while improving helpdesk performance through process enhancements. Offered comprehensive support and after-sales service to clients.
IT Manager
Ambrosial Harvest Ltd.
Jan 2023 - Present (2 years 5 months)
Oversaw daily IT department operations and conducted staff training to enhance technical proficiency. Established, repaired, and optimized critical network infrastructure by installing and managing wiring, cabling, and various devices.
IT Manager
Steadmark Gardens & Recreational Centre
Jan 2022 - Present (3 years 5 months)
Configured and tested new software and hardware, optimizing helpdesk performance to ensure fast response times and increased user satisfaction. Oversaw IT department operations, including staff training, and established, repaired, and optimized networks by installing wiring, cabling, and devices.
Education
Degrees, certifications, and relevant coursework
Dagoretti High School
Certificate of Secondary Education, General Studies
Completed secondary education at Dagoretti High School, focusing on a broad curriculum to prepare for higher education. Gained foundational knowledge across various subjects.
Riara University
Degree in Software Engineering, Software Engineering
Pursued a degree in Software Engineering at Riara University, gaining in-depth knowledge and practical skills in software development. Focused on principles of software design, programming, and system architecture.
Availability
Location
KenyaAuthorized to work in
Job categories
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