Morris Gad

I am a dedicated Customer Support Specialist with over 18 years of experience in customer service and technical support. Throughout my career, I have led teams to achieve a remarkable 90% customer satisfaction rating and have significantly increased customer retention and acquisition through proactive strategies. My expertise lies in diagnosing and resolving technical issues, training users, and implementing effective customer service practices.

In my recent role as an I.T Support Specialist, I have honed my skills in improving user performance and setting up remote working environments. My previous experience as a Customer Support Manager allowed me to conduct extensive customer needs assessments and develop service improvements that enhanced overall satisfaction. I am passionate about providing outstanding service and continuously seek to improve processes and communication methods to better serve clients.