ELVIS BUSIENEI
@elvisbusienei
Versatile customer experience executive with strong analytical skills.
KenyaWhat I'm looking for
I am a dedicated and self-motivated professional with a strong background in customer experience and compliance within the banking sector. My journey began with a Bachelor of Science in Agri-Economics from Egerton University, where I honed my analytical and communication skills. Over the years, I have developed a proven ability to conceptualize, plan, and execute ideas effectively, ensuring high levels of customer satisfaction.
Currently, I serve as a Customer Experience Executive at ABSA Bank Kenya, where I am responsible for handling inquiries and complaints, promoting banking solutions, and driving continuous improvement in service delivery. My previous roles, including Compliance Coordinator and Customer Service Advisor, have equipped me with a comprehensive understanding of customer service dynamics and compliance requirements in the banking industry. I thrive in multicultural environments and am passionate about fostering harmonious working relationships.
Experience
Work history, roles, and key accomplishments
Customer Experience Executive
ABSA Bank Kenya
Dec 2014 - Present (10 years 6 months)
Responsible for ensuring high levels of customer satisfaction by handling inquiries and complaints, resolving service issues, promoting banking solutions, and driving continuous improvement in service delivery.
Compliance Coordinator
Barclays Bank Kenya
Jan 2013 - Nov 2014 (1 year 10 months)
Checked and monitored KYC compliance of application accounts, loans, and cards to achieve high levels of customer service and operational rigor.
Customer Service Advisor
Barclays Bank Kenya
May 2011 - Dec 2012 (1 year 7 months)
Dispensed and received physical cash, cheques, traveller’s cheques, drafts, and other financial instructions over the counter to walk-in primarily retail banking customers.
Company Agronomist
CANKEN International
Jun 2009 - May 2010 (11 months)
Provided technical support and advice to company clients through farmer sensitization, field monitoring and evaluation, organizing, coordination, and facilitation of seminars and field days.
Education
Degrees, certifications, and relevant coursework
EUEgerton University
Bachelor of Science, Agri-Economics
2005 - 2009
Grade: Second Class Honours Upper Division
Activities and societies: Member of Economics Students Association
Studied Agri-Economics with a focus on finance and economics, achieving Second Class Honours Upper Division. Completed several finance major courses and participated in the Economics Students Association.
Chebisaas Boys High School
Kenya Certificate of Secondary Education
2000 - 2003
Grade: B+
Activities and societies: Chairperson Math’s Club, Games Captain
Completed the Kenya Certificate of Secondary Education with a mean grade of B+. Actively participated as Chairperson of the Math’s Club and served as Games Captain.
Availability
Location
KenyaAuthorized to work in
Job categories
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