ELUGBADEBO LANRE
@elugbadebolanre
Customer Service Representative at Pltransform Ltd. who improved service response times and customer satisfaction at Southcom ltd.
NigeriaWhat I'm looking for
At Southcom ltd, I introduced Mailchimp email automation, cutting manual processes by 40% and enabling faster resolution of customer inquiries.
I also collaborated on a new CRM system that increased first-call resolution by 25%, and spearheaded a service improvement initiative that reduced response times by 30% and increased customer satisfaction by 20%.
At Absolute Robotics. Nigeria, I implemented a customer feedback system that lifted satisfaction scores by 25% within three months. I maintained a 90%+ customer satisfaction rating while partnering with cross-functional teams to streamline service processes.
At Pltransform Ltd., I conduct client onboarding calls, manage correspondence and records, and coordinate events and client updates. I also design Google Forms and collaborate across departments to optimise workflows and reduce response times.
Experience
Work history, roles, and key accomplishments
Marketing Partner
Flowmingo International
Jan 2026 - Present (9 months)
Conduct online lead generation for recruiters and HR managers, identify top talent, execute email marketing and follow-ups, and onboard new clients onto the Flowmingo platform.
Head of Customer Service & DSC
Pltransform Ltd.
Jan 2025 - Present (1 year 9 months)
Conduct outbound client onboarding calls, manage official email correspondence and client records, design Google Forms, coordinate events, and collaborate with cross-departmental teams to optimize workflows and reduce response times.
Health Consultant
Saladmaster Nig.
Feb 2023 - Dec 2023 (10 months)
Conducted telephone sales with clients across Africa, delivered health talks, and organized outreach programs in rural areas for health awareness.
Customer Service Representative
Absolute Robotics
Mar 2021 - Apr 2022 (1 year 1 month)
Implemented a customer feedback system that lifted satisfaction scores by 25% within three months, delivered high-quality support maintaining a 90%+ satisfaction rating, and streamlined service processes cutting response times by 25%.
Customer Service Officer
Southcom Ltd
May 2018 - Apr 2021 (2 years 11 months)
Spearheaded a service improvement initiative that reduced response times by 30% and increased customer satisfaction by 20%, implemented a new CRM system achieving a 25% increase in first-call resolution, and introduced Mailchimp email automation cutting manual processes by 40%.
Education
Degrees, certifications, and relevant coursework
Nasarawa State University Keffi
Bachelor's Certification
Bachelor's certification from Nasarawa State University Keffi, completed in 2017.
Nasarawa State University Keffi
Diploma Certification, Development and Planning Studies
Diploma certification in Development and Planning Studies from Nasarawa State University Keffi, completed in 2014.
Codar Institute
Certification, Data Science and Data Analysis
Completed a certification in Data Science and Data Analysis.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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