pavurala divya
@pavuraladivya
I resolve complex SaaS and cloud platform issues, improving customer outcomes through escalation management and root-cause analysis.
IndiaWhat I'm looking for
At Cornerstone OnDemand, I deliver Level 2 support for an enterprise LMS platform across Learning, Advanced Reporting, Talent Management, and Mobile modules. I investigate application errors, event logs, Fiddler traces, SQL data anomalies, and critical production incidents while partnering with Cloud Operations, Engineering, and Product.
Previously at Google Operations Center, I administered CRM support infrastructure, served as the primary escalation point for complex tickets, and led cross-functional process-improvement projects. I also performed quality audits and supported service desk triage to help route issues efficiently.
My background includes multi-channel product support and software engineering, where I built websites, managed MySQL databases, and developed REST APIs. I enjoy documenting solutions, mentoring teammates, and helping customers navigate complex technical problems.
Experience
Work history, roles, and key accomplishments
Deliver Level 2 support for enterprise LMS platform, analyze application errors and Fiddler traces, manage escalations, and perform root cause analysis with engineering teams.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University, Kakinada
Bachelor of Technology, Information Technology
Bachelor of Technology in Information Technology from JNTU Kakinada, completed in 2016.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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