Eloyni Martinez

Provided remote customer support and resolved complex billing, claims, and reimbursement issues for international clients while maintaining HIPAA-compliant documentation and improving process response times.

Completed clinical psychology internship focused on geriatric care, supporting patient assessments and therapeutic activities within eldercare settings.

Provided psychological care within a palliative program, coordinating with clinical teams and families to support patients through progressive chronic illness.

Owned the verification and medical billing cycle, built and led a durable medical equipment billing department scaling the team to 5 and increasing patient volume without compromising quality.

Provided psychological support and interventions for elderly residents, collaborating with multidisciplinary teams to enhance care quality.

Managed coding and billing for a portfolio of over 10 providers, reviewed medical documentation with physicians to ensure accurate claims submission and timely reimbursement.

Processed and audited clinical coding across specialties (neurosurgery, orthopedics, labs), ensured coding accuracy and acted as liaison between clinical and administrative teams to improve quality.

Completed a Master's program in Neuropsychology with coursework focused on neuropsychological assessment and interventions.

Completed a diploma program in Palliative Care in Progressive Chronic Disease focusing on symptom management and supportive care.

Completed a diplomado in modification and behavior therapy covering behavioral change techniques and therapeutic interventions.

Completed a diplomado in psychotherapy and group dynamics emphasizing therapeutic group facilitation and process leadership.

Earned a Bachelor's degree in Clinical Psychology with training in assessment, intervention, and clinical practice.