Elorri Sauveur
@elorrisauveur
Trilingual customer service specialist delivering tech-savvy remote support and content creation.
What I'm looking for
I am a trilingual customer service professional fluent in French (native), English (C1) and conversational Spanish (B1) with 3+ years of experience across customer support, digital content creation, and AI/data projects.
I have worked in high-volume, customer-facing roles — from municipal front-desk service and railway platform operations to corporate banking — developing strong written communication, conflict resolution, and rapid decision-making skills.
In parallel, I run a freelance photography business and have contributed to AI training datasets, gaining hands-on experience with content production, data annotation, and AI tools while managing client relations and end-to-end project workflows.
I excel in remote, autonomous environments, am comfortable with CRM and ticketing systems, and am passionate about delivering excellent multichannel customer experiences and scalable support processes.
Experience
Work history, roles, and key accomplishments
Freelance Photographer
Self-employed
Jan 2021 - Present (5 years 1 month)
Built and managed a freelance photography business, handling client communication, scheduling, invoicing, post-production, and social media content to grow client base and deliver visual storytelling services.
Customer Service Agent
Municipal Government
Jan 2024 - Mar 2025 (1 year 2 months)
Provided front-desk and remote customer service to residents and visitors, handling inquiries, complaints, and administrative requests while managing documentation and coordination across departments during peak tourist seasons.
AI Voice Contributor
Babel Audio
Jan 2023 - Jan 2024 (1 year)
Contributed to AI training datasets through voice recording and data annotation, meeting strict quality standards and delivering consistent output in a fully remote, self-managed environment.
Railway Platform Agent
SNCF
Jan 2021 - Jan 2023 (2 years)
Assisted thousands of passengers daily with information and problem resolution, managed real-time communications during service disruptions, and ensured passenger safety while coordinating with operations teams.
Customer Service Representative
Société Générale
Jan 2020 - Dec 2020 (11 months)
Provided customer support for banking clients via email, phone, and in-person interactions, resolving inquiries while ensuring compliance with banking regulations and internal procedures.
Education
Degrees, certifications, and relevant coursework
BTS Photography
Brevet de Technicien Supérieur (BTS) Photography, Photography
Completed a BTS in Photography focusing on visual content creation, Adobe suite, project management, and client relations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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