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Elo Akpoviano

@eloakpoviano

Customer support representative at RealiAssist who resolved customer concerns and maintained accurate case records across Salesforce, Freshdesk, and HubSpot.

Nigeria

Message

At RealiAssist (US), I provided customer support by phone, email, and chat in a high-volume remote environment. I explained products and processes clearly and maintained customer information in Salesforce, Freshdesk, and HubSpot.

I resolved customer concerns through active listening and structured problem-solving, and worked with cross-functional teams to identify recurring issues and recommend process improvements.

At Elite Music Store, I generated qualified sales opportunities through outbound calls and consultative conversations. At Memphis and Sons, I qualified prospective clients and scheduled appointments for the sales team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative Specialist

RealiAssist

Mar 2024 - Sep 2026 (2 years 6 months)

Provided professional, responsive customer support across phone, email, and chat in a high-volume, remote environment. Resolved complex customer concerns through empathy, active listening, and structured problem-solving, and collaborated with cross-functional teams to improve processes.

Telemarketing Specialist

Elite Music Store

Feb 2023 - Feb 2024 (1 year)

Generated qualified sales opportunities through outbound calls, consultative conversations, needs discovery, and value-focused communication. Built rapport with customers, identified their needs, and maintained accurate CRM records with consistent follow-ups.

Inside Sales Lead Qualification Outbound Calls Consultative Selling Needs discovery Rapport Building Objection Handling CRM Management Follow up Communication Skills

Appointment Setter

Memphis and Sons

Apr 2022 - Jan 2023 (9 months)

Qualified prospective clients through outbound outreach and scheduled appointments for the sales team. Used active listening and consultative questioning to build rapport and maintain accurate CRM and lead records.