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Ellie Brandon

@elliebrandon

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Senior Customer Success Manager at Intellistack managing a $6M ARR book across 350 customers.

United States

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At Intellistack, I manage a $6M ARR book of business across 350 customers. I lead QBRs and strategic planning, aligning customer goals with platform capabilities.

I also partner with regulated customers in Healthcare, Government, Higher Education, and Finance on compliance-focused planning. I work with Sales and Renewals on expansions and timely renewals, and collaborate with Product leadership to influence the roadmap and improve customer resources.

Before Intellistack, I developed tenant engagement plans and onboarding workflows at Alexandria Real Estate Equities. I also worked with the Digital Products team to improve the Alexandria Hub portal using tenant feedback.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Intellistack

Oct 2025 - Present (1 year 1 month)

Managed a $6M ARR book of business of 350 customers, leading QBRs, strategic planning, and executive alignment. Partnered with regulated customers and collaborated with Sales, Renewals, and Product leadership to drive expansions and influence roadmap.

Customer Success Account Management

QBR

Strategic Planning

Executive alignment

Compliance

Salesforce Planhat Looker Outreach Google Workspace

Customer Success Manager

Intellistack

Sep 2022 - Oct 2025 (3 years 1 month)

Supported ~3,000 MM/SMB customers through an at-scale success motion, driving adoption and value realization. Trailblazed a scalable customer success framework and acted as primary escalation point for operational issues and product questions.

Customer Success Account Management Adoption Risk Mitigation Escalation Management Salesforce Planhat Looker Outreach Google Workspace

Customer Success Associate

Intellistack

Sep 2022 - Mar 2023 (6 months)

Owned onboarding for accounts under $1,250 MRR, improving time-to-value and reducing early-stage churn. Led retention conversations and analyzed NPS feedback to improve customer sentiment.

Customer Success Onboarding Retention NPS Upselling Salesforce Planhat Looker Outreach Google Workspace

Senior Tenant Experience Coordinator

Alexandria Real Estate Equities

Mar 2022 - Aug 2022 (5 months)

Developed and executed a tenant engagement plan across 4 million square feet of assets, including special events and digital platform enhancements. Collaborated with Digital Products team and trained new Campus Concierges.

Tenant Engagement

Event Planning

Digital Platform Management

Training Onboarding Collaboration

Tenant Coordinator

Alexandria Real Estate Equities

Sep 2019 - Mar 2022 (2 years 6 months)

Built and managed tenant onboarding workflows to streamline move-ins and improve first-90-day experience. Planned tenant engagement events and acted as primary tenant point of contact.

Tenant Onboarding

Event Planning Communication Skills Data Management Customer Service