Ella Horttanainen

Leading paid user acquisition strategy for several European markets, supporting local marketing teams in achieving monthly new user targets through highly organized, autonomous campaign management.

Worked as Performance Marketing Trainee at Wolt.

I worked as a customer service consultant for Storytel through Academic Work.

I spent three weeks as a marketing trainee for Silmäasema. The internship was originally supposed to last for three months but was terminated prematurely because of COVID-19.

Worked as Customer Service Representative at Sanoma.

My work as a customer service representative for Helsingin Sanomat consisted of serving customers via phone and email by performing changes to newspaper orders and customer information. I also did additional selling by offering customers new products and services while taking care of their existing order.

My tasks included cold calling consumers and booking them for customer appointments for the company's B2B clients' offices around Finland. I also rearranged cancelled appointments.

I spent my exchange semester in Statesboro, Georgia (USA) from January to May 2019.