At Oceania Cruises, I manage daily Internet Café operations and keep guest and crew communication services available, including internet, cellular services, the Norwegian app, and stateroom phones. I also provide Level 1 support for connectivity and device issues.
At ANUVU on Norwegian Cruise Line, I managed shipboard VSAT Ku-band, C-band, and Starlink LEO systems, monitoring performance and coordinating with the shoreside NOC team to restore connectivity. I also developed onboard marketing campaigns for communication products and reported sales results to ship management.
At Relay Human Cloud, I supported users in a cloud-based Microsoft 365 environment, managing accounts and endpoints with Microsoft Entra ID and Intune. My work also included onboarding and offboarding, VPN troubleshooting, and inventory coordination.
