Open to opportunities

Carl Bodden

@carlbodden

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Bilingual IT and telecommunications technician specializing in fiber optic installations and technical support.

Honduras

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What I'm looking for

I seek a hands-on technical support or IT help desk role at a collaborative company where I can apply my fiber, networking, and troubleshooting skills while growing into broader systems or network administration responsibilities.

I am a bilingual IT and telecommunications professional with over three years of hands-on experience in network installation, troubleshooting, and customer-facing technical support. I have led a three-person technician squad to deliver residential and commercial fiber optic and networking projects on time and to specification.

My technical strengths include Windows, Linux, and Mac environments, router configuration, network diagnostics, and maintenance, with practical experience in Microsoft, Linux, and Cisco technologies. I regularly managed system updates, backups, security tasks, and supported operations via remote desktop and ticketing tools like Zendesk.

I am detail-oriented, customer-focused, and have a track record of improving team efficiency through training and supervision. I am seeking a Technical Support or IT Help Desk role where I can apply my troubleshooting skills, hands-on fiber and networking experience, and bilingual communication to deliver reliable user support.

Experience

Work history, roles, and key accomplishments

Head Technician

Nacel De Honduras / Carso

Nov 2022 - Jan 2024 (1 year 2 months)

Led a 3-person technician team installing and maintaining fiber optic and telecommunications systems for residential and commercial clients, delivering ~20 high-speed connections per week and ensuring on-time project completion with high satisfaction.

Fiber Optic Installation Team Leadership Security Management Zendesk

Assistant Technician

Anthony's Key Resort

Jun 2019 - Nov 2019 (5 months)

Assisted IT specialists in setup, configuration, and troubleshooting of systems, hardware, and networks across resort operations, resolving daily IT issues to maintain smooth operations.

IT Support Software Configuration Help Desk Ticketing Google Workspace Microsoft Office CRM Tools

Education

Degrees, certifications, and relevant coursework

Methodist Bilingual Educational Centre

Technical High School Diploma, Computer Science

2017 - 2019

Activities and societies: Head of 3-Man Technician Squad (recognized for leadership and operational excellence)

Technical High School Diploma in Computer Science with focus on computer systems, networking, and IT fundamentals; gained practical skills in hardware, software, and troubleshooting.