Jean Carlos Ramos

Administrated and supervised institutional technology infrastructure including networks, servers, virtualization, Microsoft 365, Active Directory, and critical platforms. Managed Fortinet FortiGate security solutions, VLAN segmentation, VMware ESXi, and incident management.

Managed regional technology procurement processes in a regulated financial environment, ensuring compliance with procedures and institutional objectives. Administered acquisition processes using SAP and ARIBA, executed RFI/RFP, and negotiated contracts.

Participated in implementation projects for enterprise solutions such as McAfee, Microsoft 365, Microsoft Azure, and Microsoft Intune, including projects for financial institutions. Coordinated multidisciplinary technical teams and managed post-sales services.

Administered the financial institution's technology infrastructure including network equipment, servers, firewalls, and data links, ensuring availability, continuity, and security. Configured and maintained firewalls, monitored network infrastructure, and resolved incidents.

Participated in the implementation and deployment of Claro Honduras' 4G LTE network, supporting integration and optimization of access and transmission infrastructure. Performed operation and maintenance of Ericsson base stations and transmission systems.

Provided Level 2 technical support for enterprise voice services from the Voice Network Operations Center (VNOC). Monitored and managed incidents, diagnosed technical faults, and coordinated with NOC and regional teams for resolution.

Completed a Diplomado in Ciberseguridad para Auditores, focusing on cybersecurity auditing.

Completed a course in Fundamentos de ISO/IEC 27002:2022, covering the fundamentals of the ISO/IEC 27002:2022 standard.

Completed a course in Herramientas Digitales para Ciberseguridad, covering digital tools for cybersecurity.

Completed a course in Auditoría de Ciberseguridad, focusing on cybersecurity auditing.

Completed a course in Análisis de Datos para Auditoría, focusing on data analysis for auditing.

Completed a Diplomado in Ciberseguridad, Auditoría y Gobierno de TI, covering cybersecurity, auditing, and IT governance.

Completed a course in Ciberseguridad para Auditores, focusing on cybersecurity auditing.

Completed a course in COBIT – Gobierno y Gestión de Tecnologías de Información, covering IT governance and management.

Completed the Cisco IT Essentials course, covering computer hardware, software, and networking fundamentals.

Earned the Certified Scrum Master (CSM) certification, covering Scrum framework and agile practices.

Completed the FortiOS 5.4 course, covering Fortinet firewall administration and configuration.

Earned a degree in Telecommunications Engineering from UNITEC, covering telecommunications, networks, and information technology.