Elizabeth Ramos
@elizabethramos
Dedicated customer service representative with strong bilingual communication skills.
What I'm looking for
I am a dedicated employee with extensive customer service skills, including multi-tasking, oral and written communication, active listening, and analytical problem-solving. My ability to adapt to new environments has allowed me to thrive in various roles, from managing teams to providing exceptional support to customers.
Currently, I work as a Bilingual Customer Service Representative at The Lynn Company, where I train front office personnel and resolve customer issues by processing insurance applications. My experience also includes managing a team at Elegant Nail Salon, where I maximized performance through effective scheduling and training. I am passionate about helping others and ensuring a seamless customer experience.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Service Representative
The Lynn Company
Mar 2019 - Present (6 years 4 months)
Trained front office personnel on company operations and policies. Followed up with customers and resolved issues by completing and processing insurance applications.
Manager
Elegant Nail Salon
Jan 2018 - Jan 2019 (1 year)
Managed three employees, schedules, customer service, and advertising. Onboarded new employees with training and new hire documentation.
Customer Service Support
Bakersfield Shingles Wholesale
Feb 2014 - Sep 2016 (2 years 7 months)
Operated phones, performed data entry, and managed filing. Handled accounts payable and accounts receivable.
Education
Degrees, certifications, and relevant coursework
Bakersfield Adult School
Certificate, Accounting
Completed a certificate program in Accounting, focusing on fundamental accounting principles and practices. Gained skills in financial record keeping and basic financial statement preparation.
Bakersfield College
Certificate, Bilingual Studies
Obtained a Bilingual Certificate, enhancing communication skills in both English and Spanish. This certification supports effective interaction in diverse professional environments.
SJVC
Certificate, Business Administration
Earned a Business Administration Certificate, covering essential aspects of business operations and management. Developed skills in administrative support and organizational processes.
Bakersfield Adult School
Certificate, Front Office Operations
Completed a Front Office Certificate program, focusing on administrative and customer service skills. Prepared for roles involving front office operations and client interaction.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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