Elizabeth Iruonagbe
@elizabethiruonagbe
Results-driven Virtual Assistant
What I'm looking for
As a seasoned Virtual Assistant and Customer Support Professional, I bring over two years of experience in administrative support and customer service. My expertise lies in optimizing operational efficiency, managing customer relationships, and leveraging digital tools to enhance productivity and customer satisfaction.
Throughout my career, I have demonstrated my ability to streamline service delivery, resolve customer queries, and build strong relationships with customers and team members. My proficiency in tools like Zendesk, HubSpot, and Google Workspace has enabled me to track customer interactions, improve response times, and boost productivity.
I am committed to delivering exceptional customer service, and my certifications in Virtual Assistant and Customer Service Excellence Training have equipped me with the skills to provide top-notch support. I am excited to bring my skills and experience to a new role and contribute to a team's success.
Experience
Work history, roles, and key accomplishments
Customer Support
EssentialPics Online Boutique
Mar 2021 - Nov 2023 (2 years 8 months)
Increased customer satisfaction by 70% through streamlined service delivery and enhanced daily operations
Virtual Assistant
Kingsley Omoaregba Enterprises
Feb 2020 - Mar 2021 (1 year 1 month)
Reduced scheduling conflicts by 50% through the implementation of an optimized calendar management system
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Arts, English Language
2021 - 2024
Pursued a Bachelor of Arts in English Language with a major in Linguistics.
Availability
Location
Authorized to work in
Job categories
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