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Elizabeth Evans

@elizabethevans1

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Lead barista and trainer at Cedar & Salt Espresso, training new hires in coffee making and customer service.

United States

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At Cedar & Salt Espresso, I train new hires in customer service and coffee making, and take on a leadership position during my shifts. This work has strengthened my ability to delegate and teach.

At EF Go Ahead Tours, I handled emergency calls from travelers and worked with operations, flights, and sales teams using Salesforce. I also taught English to children while volunteering with International Volunteer Headquarters in Rome.

Experience

Work history, roles, and key accomplishments

Current

Lead Barista and Trainer

Current

Cedar & Salt Espresso

Jan 2025 - Present (1 year 9 months)

Oversees training of all new hires and takes on a leadership position during shifts, focusing on customer service, fast-paced environment adaptation, and coffee knowledge. Sharpened abilities to delegate and work with people in a teaching role.

Customer Service Training Leadership Delegation Fast Paced Environment Coffee Preparation

Emergency On-Tour Support Coordinator

EF Go Ahead Tours

May 2024 - Oct 2024 (5 months)

Took calls and worked with operations, flights, and sales teams while operating within Salesforce. Gained ability to work remotely with frustrated customers and maintain professionalism in unpredictable situations.

Salesforce Incident Management Customer Service Remote Work Phone Support Problem Solving Patience

Lead Barista and Trainer

Whidbey Coffee

Jun 2019 - Apr 2024 (4 years 10 months)

Built great relationships with customers and learned to love customer service in a fast-paced environment. Strengthened attention to detail, ability to meet critical deadlines, and problem-solving skills.

Customer Service Attention To Detail Deadline Management Problem Solving Fast Paced Environment Relationship Building

Volunteer Teacher

International Volunteer Headquarters

Jan 2023 - Feb 2023 (1 month)

Worked closely with locals in Rome, Italy to learn about language and culture. Taught English to toddlers and children of different ages while living and volunteering abroad.

Teaching English Cultural Awareness Volunteer Work Communication Skills

Education

Degrees, certifications, and relevant coursework

Washington State University

Bachelor of Arts, English/Professional and Rhetoric Writing

Grade: 3.97 GPA

Activities and societies: President's Honor Roll Spring 2021, Fall 2021, Spring 2022, Summer 2022, and Fall 2022; summa cum laude graduate; remote student.

Bachelor of Arts in English/Professional and Rhetoric Writing, graduated summa cum laude with a 3.97 GPA.

Skagit Valley College

Associate of Arts, General Education

Grade: 3.88 GPA

Activities and societies: Honor Roll Fall 2018, Winter 2019, Spring 2019, Fall 2019, and Spring 2020; magna cum laude graduate; Running start student.

Associate of Arts in General Education, graduated magna cum laude with a 3.88 GPA.