Open to opportunities

Leah aa

@leahaa

Message

Certified trainer building strong customer service and upselling skills in fast-paced restaurant teams.

United States

Message

What I'm looking for

I’m looking for a team where I can use my training, customer service, and upselling experience. I want a fast-paced environment with clear expectations, room to grow, and support from leaders as I build my sales career.

I’m a reliable, fast-learning professional with hands-on experience in fast-paced food service. I’ve led training efforts, handled customer complaints, and helped drive engagement by advertising new items, while staying focused on clear communication and efficient task completion.

In my roles, I’ve created training books and documentation, cross-trained across multiple positions, and supported day-to-day operations through friendly customer interactions, phone coverage, and recipe adjustments. I’m committed to being easy to train and dedicated to growing with a team and company where I can expand my career.

Experience

Work history, roles, and key accomplishments

Current

Certified Trainer

Current

Chipotle Mexican Grill

Oct 2024 - Present (1 year 8 months)

Trained staff and created training books and documentation while handling customer complaints and promoting new menu items. Supported smooth operations in a fast-paced environment through reliable leadership.

Staff Training Menu Promotion Customer Service Leadership Fast Paced Environment Communication

Crew Member

Commissary Mothership Coffee

Sep 2024 - Oct 2024 (1 month)

Answered phone calls, made recipe adjustments, and cross-trained in multiple positions to support daily coffee shop operations. Delivered service through accurate, detail-oriented task completion.

Phone Support Recipe Adjustment Cross Training Customer Service Team Support Attention To Detail Communication

Crew Member

Wendy's

Jul 2023 - Aug 2024 (1 year 1 month)

Greeted customers in a friendly and professional manner, upsold orders, and coordinated with crew members during busy shifts. Completed tasks efficiently while demonstrating strong communication.

Upselling Communication Skills Customer Service Teamwork Time Management Customer greeting