Elizabeth Ebigwu
@elizabethebigwu
Dedicated healthcare professional with expertise in customer service and administration.
What I'm looking for
As a dedicated professional with a Bachelor of Science in Microbiology, I have developed a strong foundation in both healthcare and customer service. My experience as an Email Support Specialist at GoodMDs has honed my ability to respond efficiently to patient inquiries, ensuring professionalism and timeliness. I pride myself on delivering precise information regarding telemedicine services and prescription fulfillment, while also addressing and resolving patient complaints swiftly.
In addition to my role in telemedicine, I have gained valuable experience as a Customer Care Representative and an Admin Intern. My responsibilities have included educating customers on credit products, providing administrative assistance, and ensuring exceptional customer service. My time as a Healthcare Assistant at Rhowil Total Care Medical Center allowed me to assist with personal care activities and monitor patients' vital signs, further solidifying my commitment to patient care and support.
Experience
Work history, roles, and key accomplishments
Email Support Specialist
GoodMDs
Nov 2023 - Present (2 years 1 month)
As an Email Support Specialist, I efficiently respond to patient inquiries, ensuring professionalism and timeliness. I deliver clear information on telemedicine services and manage patient complaints, collaborating with teams to ensure accurate prescription delivery while maintaining confidentiality.
Customer Care Representative
Phoenix Lead Co
Nov 2023 - Nov 2023 (0 months)
In my role as a Customer Care Representative, I respond to customer inquiries and educate them on credit products and services. I utilize effective communication skills to address customer issues and emphasize the importance of credit management.
Admin Intern
Admin4Hire
Oct 2023 - Nov 2023 (1 month)
As an Admin Intern, I provided administrative support by answering calls, responding to emails, and managing documents. I ensured data accuracy and assisted in various projects, delivering exceptional customer service and resolving inquiries promptly.
Healthcare Assistant Intern
Rhowil Total Care Medical Center
Jan 2022 - Oct 2023 (1 year 9 months)
During my internship as a Healthcare Assistant, I assisted with personal care, monitored vital signs, and supported healthcare professionals during procedures. I maintained patient records and ensured adherence to health and safety protocols.
Education
Degrees, certifications, and relevant coursework
Redeemer’s University
Bachelor of Science, Microbiology
2018 - 2023
Completed a Bachelor of Science in Microbiology, gaining a strong foundation in microbiological principles and practices. Developed skills in laboratory techniques, research methodologies, and data analysis, preparing for a career in healthcare and scientific research.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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