Elizabeth Affholder
@elizabethaffholder
I build SaaS onboarding and broker success programs that drive adoption, retention, and reliable delivery.
United StatesWhat I'm looking for
At Vitable Health, I build the broker customer success process for MEC, Primary Care, and ICHRA plans, owning relationships from onboarding through renewal and averaging 99% retention across my broker book of business.
Previously at Rival, I led enterprise SaaS implementations for customers including Cleveland Clinic, PayPal, NYU Langone Hospital, Boston University, Mayer Brown, Knorr-Bremse, and Akin Gump. I manage complex cross-functional delivery, guide customers through adoption and change, and turn ambiguity into repeatable processes across healthcare, learning technology, and enterprise software.
Experience
Work history, roles, and key accomplishments
Senior Customer Success Manager
Vitable Health
Feb 2026 - Present (7 months)
Built the channel sales/broker customer success process from the ground up, implementing proactive engagement practices and achieving 99% retention on average across the broker book of business.
Education
Degrees, certifications, and relevant coursework
University of Missouri - Columbia
Bachelor of Science, Secondary Education
Bachelor of Science in Secondary Education with a minor in Business from the University of Missouri - Columbia.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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