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Dylan Tulic

@dylantulic

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Customer Success professional delivering ROI-driven renewals, onboarding, and data storytelling across enterprise SaaS.

United States

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What I'm looking for

I’m looking to lead Customer Success where I can own onboarding and renewals, prove ROI with strong analytics and storytelling, and partner cross-functionally to reduce time-to-value while driving retention and expansion.

I've spent 10+ years in enterprise Customer Success managing books of business up to $50M. Across every role, I don't just hold relationships, I build the infrastructure that makes them scale. I am re-entering the market after a career break to attend to family matters, during which I’ve focused on continuing to build familiarity and processes with AI tools that I can use in my next play.

At every company I've joined, I've found the same gap. Strong client relationships, but no playbook. No repeatable onboarding. No way to prove ROI beyond a gut feeling. I fix that.

At Vultron, I redesigned onboarding from scratch and cut time-to-value from weeks to days, driving a 4x increase in weekly active users. At Gem, I wrote a financial services industry playbook the broader GTM team adopted company-wide. At LinkedIn, I built globally scaled training and reporting processes for 12 staffing brands with $50M in combined contract value. At Indeed and Kinetic, I closed renewals by showing clients the data, not just telling them a good story.

I've worked across the full CS lifecycle, from founding CSM at an early-stage startup to senior enterprise roles at established SaaS companies. I'm comfortable being the first person in the room who has to build the function, and equally comfortable operating inside a mature team that needs someone to raise the floor.

Experience

Work history, roles, and key accomplishments

Founding Customer Success Manager

Vultron

Dec 2024 - Jun 2025 (6 months)

Managed 30 clients from SMB through enterprise with $1.3M total contract value. Designed a client re-onboarding program that drove a 4x increase in weekly active users and reduced implementation time by 50%, accelerating time to value from weeks to days.

Customer Success Management Client Onboarding Implementation Quality Assurance Testing Custom Deployment Validation Stakeholder Management Time To Value

Senior Enterprise CSM

Kinetic

Aug 2023 - Dec 2024 (1 year 4 months)

Managed four enterprise clients with $1.5M total contract value, owning lifecycle from rollout through renewal. Project managed up to eight simultaneous on-site rollouts and used usage/loss injury data to prove ROI of the Kinetic Reflex device.

Enterprise Customer Success Renewal Management Project Management ROI Measurement Stakeholder Management Success Planning

Senior Customer Success Manager

Gem Software

Apr 2021 - Jul 2023 (2 years 3 months)

Managed 25 enterprise and mid-market clients with $2.5M total contract value, overseeing lifecycle from onboarding to renewal. Drove renewals by proving ROI through negotiations and collaboration, and created a financial services industry playbook for go-to-market ROI drivers.

Customer Lifecycle Management Renewals ROI Client Training Success Planning Playbook Development Financial Services GTM Insights

Senior Customer Success Manager, Global

Mar 2019 - Apr 2021 (2 years 1 month)

Supported 12 global staffing brands implementing LinkedIn Recruiter with $50M total contract value. Developed scaled training and reporting processes, created an inbound recruiting playbook to improve ROI, and presented large-scale trainings.

& Customer Success LinkedIn Recruiter Training Delivery Reporting & Analytics Program Management Data Storytelling

Senior Client Strategist, Enterprise

Indeed

Oct 2016 - Mar 2019 (2 years 5 months)

Served as lead customer success point-of-contact for four high-touch enterprise clients with $10M total contract value. Oversaw a broader client success team (1–15 members depending on account scope), created custom reporting/analytics and labor market research, and maintained 100% NRR and logo retention.

Enterprise Customer Success Account Management Team Oversight Reporting & Analytics ROI Tracking

Senior Client Success Specialist

Indeed

Aug 2015 - Oct 2016 (1 year 2 months)

Cultivated and managed strategic relationships with decision makers at Fortune 1000 (and equivalent) companies. Educated clients on recruitment advertising technologies (including troubleshooting technical issues) and delivered campaign reporting/analytics to maximize ROI while training the national accounts team on data analysis and storytelling practices.

Strategic Account Management Applicant Tracking Systems Technical Troubleshooting Campaign Analysis

Customer Success Manager (Meridian-IQ)

Meridian-IQ

Dec 2012 - Aug 2015 (2 years 8 months)

Onboarded, trained, and served as primary point-of-contact for 350+ SMB to enterprise accounts. Managed Salesforce.com data integration services and supported product demos to potential investors while training and managing six interns.

Customer Success Management Onboarding Client Training Product Demos Investor Facing Support Data Integration