Open to opportunities

Elizabeth Adetola

@elizabethadetola

Message

I'm a banking professional processing accurate transactions and delivering reliable customer operations.

Nigeria

Message

What I'm looking for

I'm seeking a role in a growth-oriented financial institution where I can apply my banking operations, cash management, and customer service experience while continuing my professional development.

At Guaranty Trust Holding Company (GTCO), I process high-volume deposits, withdrawals, transfers, and bill payments while managing vault and ATM cash replenishment, reconciliation, balancing, and discrepancy reporting.

I've also supported customer operations at Nellobyte Systems Limited, resolving billing and service concerns, and maintained financial and administrative records at C.A.C Grammar School. With qualifications in Banking and Finance, I bring accurate cash management, regulatory compliance, banking software, Excel record-keeping, and calm customer service to fast-paced financial environments.

Experience

Work history, roles, and key accomplishments

Current

Bank Teller

Current

Guaranty Trust Holding Company (GTCO)

Sep 2021 - Present (4 years 11 months)

Processed high volumes of cash transactions daily with zero tolerance for errors, maintaining balanced cash drawers. Managed vault and ATM operations, reconciled cash, and resolved customer queries to maintain high satisfaction scores.

Cash Handling ATM Operations Transaction Processing Core Banking Software Customer Relationship Management

Customer Service Representative

Nellobyte Systems Limited

Jun 2020 - May 2021 (11 months)

Managed high volume of inbound customer calls, addressing service concerns and billing disputes with professionalism. Achieved above-average call quality and satisfaction scores through effective problem-solving and clear communication.

Customer Service Call Handling Problem Solving Billing Systems Active Listening

Secretary (NYSC Posting)

C.A.C Grammar School

Sep 2018 - Aug 2019 (11 months)

Managed official correspondence and maintained communication between school management, parents, and guardians. Maintained accurate financial and administrative records using Microsoft Excel, supporting monthly reporting and budget tracking.

Administrative Support Excel Record keeping Scheduling