Looking for a job

Elissa Santiago Nellestijn

@elissasantiagonelles

Product Delivery Manager at 360RTO Solutions | Fusion 360, Inc., who managed 80+ Australian B2B projects and built an escalation response playbook.

Philippines

Message

At 360RTO Solutions | Fusion 360, Inc., I managed delivery operations for 80+ concurrent Australian B2B projects across RTO compliance, registration, and managed services. I introduced client-visible deliverables checklists in Zoho Projects to give clients real-time progress updates.

I designed an Escalation Response Playbook with resolution workflows, clear ownership, and post-escalation reviews. I also created monthly performance reports and throughput dashboards in Excel and Zoho One.

At Bizmates Philippines, Inc., I managed Human Capital Generalists and led a training program to build team capability. Earlier, as Creative Director at GreenManila Gardens & Landscapes, Inc., I led project management for commercial and residential design-build projects.

Experience

Work history, roles, and key accomplishments

Product Delivery Manager

360RTO Solutions | Fusion 360, Inc.

Jun 2023 - Jun 2026 (3 years)

Managed delivery operations for an Australian B2B consultancy with 80+ concurrent active projects across RTO compliance, registration and managed services. Primary service delivery accountability for project execution, client satisfaction, and team performance.

Zoho Projects Zoho One Excel SLA Management Escalation Management Client Onboarding Performance Dashboards Team Leadership Process Standardization Stakeholder Engagement

Head of Human Capital Generalists

Bizmates Philippines, Inc.

Nov 2020 - Mar 2023 (2 years 4 months)

Managed a team of HC Generalists executing contractor onboarding, compliance workflows, and operational delivery across concurrent project scopes. Led a training program building team capability and identifying pipeline managers from within the HC generalist pool.

Contractor Onboarding Compliance Training Performance Management Audit Readiness Process Improvement

Senior Project Leader

Bizmates Philippines, Inc.

Feb 2020 - Nov 2020 (9 months)

Coordinated cross-functional team efforts to achieve project goals within defined parameters and timelines. Conducted high-volume operational sessions including interviews, onboarding, QA reviews, and coaching.

Project Coordination Cross functional Leadership Interviewing Onboarding Quality Assurance Coaching

Creative Director

GreenManila Gardens & Landscapes, Inc.

Jun 2012 - Jun 2018 (6 years)

Led end-to-end project management for commercial and residential design-build projects overseeing timelines, budgets, stakeholder communication, and delivery. Built strong client relationships through proactive engagement across the full project lifecycle.

Project Management Design Build Budget Management Stakeholder Communication Customer Relationship Management