Open to opportunities

Elina Bansal

@elinabansal

Message

German language expert with 4.5 years of experience in content review.

India

Message

What I'm looking for

I am looking for opportunities that allow me to utilize my language skills in a dynamic environment, focusing on quality assurance and content moderation.

I am a dedicated German language professional with over 4.5 years of experience in content review, data annotation, and backend operations. My expertise lies in ensuring accuracy and quality in German content, where I meticulously follow guidelines to maintain high standards. I thrive in collaborative environments, working with cross-functional teams to enhance processes and improve efficiency.

At Amazon Development Centre, I successfully reviewed and moderated over 1,000 advertisements daily, achieving a remarkable 100% compliance with content policies. My efforts contributed to a significant reduction in policy violations and improved moderation efficiency. Additionally, I have experience in NLP projects, where I annotated German sentences with a focus on linguistic accuracy, further showcasing my commitment to quality.

Throughout my career, I have consistently achieved high quality audit scores and have been recognized for my ability to train and mentor new team members. I am passionate about leveraging my skills to contribute to projects that require precision and a deep understanding of the German language.

Experience

Work history, roles, and key accomplishments

Content Reviewer (German)

Amazon Development Centre India Pvt. Ltd.

Mar 2022 - Apr 2024 (2 years 1 month)

Reviewed and moderated over 1,000 German advertisements daily, ensuring 100% compliance with Amazon's content policies and reducing policy violations by 20%. Collaborated with global cross-functional teams to manage sensitive content areas and utilized internal tools to analyze ad trends, improving moderation efficiency by 10%.

Content Review Quality Assurance Compliance Policies Workflow Optimization Data Analysis Team Collaboration

Senior Representative, Operations (German)

Concentrix Daksh Services India Pvt. Ltd.

Jul 2019 - Dec 2022 (3 years 5 months)

Provided real-time chat and email support in German to customers across the DACH region, handling over 20 chats daily and maintaining a 98% customer satisfaction score. Investigated and resolved complex customer concerns, reducing repeat queries by 15%, and collaborated with internal teams to escalate high-priority cases.

Customer Support Chat Support Email Support German Customer Escalation Customer Satisfaction Process Improvement Multitasking

AI Data Annotator (German Freelance Project)

Fidel Softech Ltd.

Feb 2022 - Mar 2022 (1 month)

Contributed to an NLP project by annotating and categorizing over 2,000 German sentences, enhancing AI training datasets for entity recognition with 99% accuracy. Applied linguistic judgment to resolve ambiguous cases and delivered all assigned tasks within tight deadlines, maintaining a 100% completion rate.

NLP Linguistics Quality Assurance Accuracy Maintenance Project Management German

Education

Degrees, certifications, and relevant coursework

Faculty of Arts, Delhi University

Bachelor of Arts, German Language

Grade: B2.2/C1 LEVEL PROFICIENCY

Studied German Language at the Faculty of Arts, Delhi University, achieving B2.2/C1 level proficiency. Gained comprehensive knowledge and skills in the German language.