Open to opportunities

Elina Bansal

@elinabansal

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Skilled in German & English workflows with a focus on QA, moderation, and AI annotation.

India

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What I'm looking for

Seeking backend roles leveraging my German & English language skills in quality assurance, content moderation, or AI data annotation. Strong interest in NLP and LLM training, with a passion for improving AI through precise, language-driven insights.

I’m a German language professional with over 4.5 years of experience in content review, data annotation, and backend quality work. Most of my roles have involved working behind the scenes—making sure digital content is accurate, policy-compliant, and handled with care. At Amazon, I reviewed and moderated over 1,000 ads daily, helping reduce policy violations while maintaining 100% compliance.

I’ve also been part of NLP and AI-related projects, where I worked on annotating German sentences to help train language models. I enjoy this kind of focused, detail-heavy work—where consistency and clarity make a real difference in how systems perform.

Over the years, I’ve consistently maintained high quality audit scores and have been trusted to mentor and train new team members. I genuinely enjoy supporting teams, improving processes, and contributing wherever precision is key. I'm passionate about using my language skills—both German and English—in meaningful ways, especially in projects that blend language with smart, evolving technology.

Experience

Work history, roles, and key accomplishments

Content Reviewer (German)

Amazon Development Centre India Pvt. Ltd.

Mar 2022 - Apr 2024 (2 years 1 month)

Reviewed and moderated over 1,000 German advertisements daily, ensuring 100% compliance with Amazon's content policies and reducing policy violations by 20%. Collaborated with global cross-functional teams to manage sensitive content areas and utilized internal tools to analyze ad trends, improving moderation efficiency by 10%.

Content Review Quality Assurance Compliance Policies Workflow Optimization Data Analysis Team Collaboration

Senior Representative, Operations (German)

Concentrix Daksh Services India Pvt. Ltd.

Jul 2019 - Dec 2022 (3 years 5 months)

Provided real-time chat and email support in German to customers across the DACH region, handling over 20 chats daily and maintaining a 98% customer satisfaction score. Investigated and resolved complex customer concerns, reducing repeat queries by 15%, and collaborated with internal teams to escalate high-priority cases.

Customer Support Chat Support Email Support German Customer Escalation Customer Satisfaction Process Improvement Multitasking

AI Data Annotator (German Freelance Project)

Fidel Softech Ltd.

Feb 2022 - Mar 2022 (1 month)

Contributed to an NLP project by annotating and categorizing over 2,000 German sentences, enhancing AI training datasets for entity recognition with 99% accuracy. Applied linguistic judgment to resolve ambiguous cases and delivered all assigned tasks within tight deadlines, maintaining a 100% completion rate.

NLP Linguistics Quality Assurance Accuracy Maintenance Project Management German

Education

Degrees, certifications, and relevant coursework

Faculty of Arts, Delhi University

Bachelor of Arts, German Language

Grade: B2.2/C1 LEVEL PROFICIENCY

Studied German Language at the Faculty of Arts, Delhi University, achieving B2.2/C1 level proficiency. Gained comprehensive knowledge and skills in the German language.