pushkar Kumar
@pushkarkumar1
I improve multilingual operations, trust and safety decisions, and AI evaluation quality.
IndiaWhat I'm looking for
I've supported global operations at Accenture and Amazon, improving ticket-resolution workflows by 20% and enforcing evidence-based policy decisions across seller, customer, and product investigations.
At Accenture, I serve as the primary contact for German-speaking European clients, resolve operational issues, and onboard translators against consistent quality and process standards. At Amazon's Abuse Risk Investigations team, I reviewed accounts, verified product authenticity, investigated appeals, and supported Poland marketplace compliance.
I'm also building AI evaluation and data analytics capability through freelance work with Turing, where I evaluated model outputs and progressed into QA for four trainers, alongside self-directed SQL and Python learning.
Experience
Work history, roles, and key accomplishments
Streamlined ticket resolution workflows, reducing turnaround time by 20%, and onboarded and mentored new translators. Acted as primary contact for German-speaking clients, resolving operational issues and ensuring timely communication.
Evaluated AI model outputs for accuracy and guideline adherence, and progressed to a QA role reviewing work for a team of 4 trainers. Provided actionable feedback to improve evaluation quality and benchmark reliability.
Reviewed seller and customer accounts within the Abuse Risk Investigations team, supporting policy-based enforcement decisions. Verified product authenticity and investigated customer appeals, and supported a Poland marketplace compliance project.
Payments Associate
IVY Comptech
Nov 2018 - May 2019 (6 months)
Contributed to workflow improvements in payment resolution processes, reducing turnaround time and improving customer satisfaction by 15-20%. Collaborated with cross-functional teams to ensure accurate settlements and streamlined fund settlement processes.
Education
Degrees, certifications, and relevant coursework
S P Jain School of Global Management
Professional Certificate, Product Management
Completed a Professional Certificate in Product Management.
The English and Foreign Languages University
Master of Arts, German Studies
Pursued a Master of Arts in German Studies but did not complete the program.
The English and Foreign Languages University
Bachelor of Arts, German
Earned a Bachelor of Arts with Honors in German.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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