EKElima Koech
@elimakoech
Passionate IT professional specializing in service management and data analytics.
KenyaWhat I'm looking for
I am an IT professional with a strong passion for technology and its transformative impact on daily life. My curiosity drives me to explore new innovations, and I find fulfillment in delivering quality services while remaining committed to environmental sustainability. My experience spans across IT service management, data analytics, and customer support, where I have consistently aimed to enhance user experiences and operational efficiency.
In my recent role as a Software Quality Tester, I have honed my skills in analyzing software requirements, developing comprehensive test plans, and executing test cases to ensure software functionality meets high standards. My previous experience at Diamond Trust Bank involved resolving technical issues, managing network solutions, and providing exceptional client support, achieving a 95% satisfaction rate. I thrive in collaborative environments and contribute as a subject matter expert in IT infrastructure support, ensuring seamless operations and compliance.
Experience
Work history, roles, and key accomplishments
Software Quality Tester
Freelancer
Jul 2024 - Present (10 months)
As a Software Quality Tester, I analyze software requirements, develop test plans, and execute test cases to ensure functionality. I document defects, conduct regression testing, and validate user interfaces for usability. My role includes monitoring application behavior and providing insights to enhance the development lifecycle.
IT Infrastructure Support
Diamond Trust Bank (outsourced from Computech)
Jun 2023 - Mar 2024 (9 months)
In my role at Diamond Trust Bank, I resolved technical issues across Mac and Windows, managed network solutions, and ensured software compliance. I developed training manuals and conducted sessions, achieving high client satisfaction and efficient service request management.
IT Service Analyst Intern
Adcare IT Limited
Jul 2019 - Oct 2019 (3 months)
During my internship at Adcare IT Limited, I optimized network performance and improved security measures. I maintained high uptime for virtual environments and managed data transitions, contributing to the overall efficiency of IT services.
Education
Degrees, certifications, and relevant coursework
Kiriri Women's University of Science and Technology
Bachelor of Science, Business Information Technology
Bachelor of Science in Business Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Skills
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