Elibeth Diaz
@elibethdiaz
I support customer operations, recruiting, sourcing, training, and technical support in BPO environments.
Dominican RepublicWhat I'm looking for
I've supported BPO operations across Alorica, New Tech Global, Concentrix, and Contact Center Dominicana, helping customers, candidates, and teams succeed.
At Contact Center Dominicana, I worked as a Recruitment Specialist from 2021 to 2023. Previously at Concentrix, I combined sourcing specialist and trainer responsibilities, building on my customer service and technical support experience.
I bring advanced customer service, active listening, analytical thinking, attention to detail, and advanced computer knowledge. I work professionally with little to no supervision and value sharing knowledge with others.
I'm fluent in English and Spanish and hold a Psychology major from Universidad Católica Santo Domingo.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Alorica
Jan 2018 - Jan 2019 (1 year)
Provided technical support to customers, resolving issues and ensuring satisfaction.
Education
Degrees, certifications, and relevant coursework
Universidad Católica Santo Domingo
Bachelor's Degree, Psychology
Pursued a major in Psychology at Universidad Católica Santo Domingo, graduating in 2024.
Teleperformance Dominicana
Certificate, Quality Analysis
Completed the JUMP career program at Teleperformance Dominicana in 2015, focusing on quality analysis.
Instituto Cultural Dominico-Americano
Certificate, English Language
Completed advanced English for adults at Instituto Cultural Dominico-Americano in 2006.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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