Elias User

I am a motivated and proactive technical support enthusiast with a strong foundation in customer service and technical troubleshooting. With 6 years of professional experience as a Quantity Surveyor at Mears Group, I have honed my organizational skills, attention to detail, and client communication abilities. My journey in the construction industry has equipped me with the skills to manage cost control, budgeting, and financial planning for multi-site projects while effectively communicating with clients and project teams to resolve complex challenges.

Currently, I am transitioning into the tech field, driven by my passion for delivering outstanding user experiences and continuous learning. I have been self-directing my learning in Linux, networking, and cloud computing, specifically AWS and GCP. Through hands-on labs and user simulations, I have developed my technical troubleshooting skills and practiced using support tools such as Jira, Slack, and Google Workspace. I am eager to leverage my skills and experiences in a technical support role where I can contribute to user satisfaction and operational efficiency.