M K B

Overlooked all AWS projects, providing guidance and assistance across the board. Implemented cost-saving solutions using AWS Trusted Advisor, such as tag-based solutions for instances and components.

Developed understanding of AWS technology by setting up VPCs for external clients, including configuring subnets, NAT gateways, Internet gateways, security groups, and site-to-site connections. Created IAM user accounts and managed security policies for each account.

Worked within the Product Support team, carrying out deployments of new software builds and patches, and estate management investigations. Logged, documented, and implemented fix actions via standard procedures, escalating to 2nd line support when necessary.

Provided 2nd line support for the IT Department, supporting internal desktops/laptops on both Windows and Mac platforms. Supported live websites and bespoke applications within the business, resolving hardware/software issues for end users.

Reported to the service desk manager and IT director, documenting incidents to help the service desk team understand resolution steps. Actively used Exchange 2010 to create email addresses, distribution groups, and shared mailboxes.

Installed and configured computer hardware/software, carrying out software updates on end-user machines. Used Active Directory for creating new users, computers, and security groups, and updating user account information.

Grade: Second class, First division honours

Achieved Second Class, First Division Honours. Modules included Local Area Networks, Mobile Networking, Network Simulation, and Networking Group Project. Also studied PHP development, principles and concepts of network technology, professional issues, wide area networks, real-time networking, and computer forensics.

Grade: Triple Grade Distinction Merit Merit

Achieved Triple Grade Distinction Merit Merit. Focused on IT systems support, gaining practical skills and theoretical knowledge relevant to the field.

Grade: 9 GCSE’s A – C

Achieved 9 GCSEs at grades A-C, including English (C), Maths (C), Science (CC), and I.C.T (AAA). Developed foundational knowledge across various subjects.