Swapnil Dolare

Handled complaints and delivered technical support on call and chat by diagnosing and resolving 1200+ routers, Nokia ONT, VOIP and cisco ATA boxes monthly, achieving a 95% first-time resolution rate. Managed 100+ monthly installations and site surveys, using GIS-based CRM tools for tracking, updates, ticket raising, and engineer bookings.

Enhanced inventory and supply chain operations, ensured timely deliveries, improved stock availability by 30%. Led a team in maintaining operations, resolving customer inquiries, delivering quality service, and meeting tight deadlines, which improved efficiency and customer satisfaction by 85%.

Developed and implemented automation solutions to monitor Linux-based systems, reducing system downtime by 40% and improving team productivity by 15%. Wrote Python scripts to process, analyze, and visualize complex data, produced performance trend reports and optimized decision-making for clients.

Implemented and troubleshot 4G/5G networks for BT Group across Europe, resolving complex WAN and LAN connectivity issues on call and email for businesses and clients. Managed incident management processes by utilizing BSS tools including CRM platforms (Classic, SI+, Salesforce, Zendesk, Servicenow) to log, categorize, and prioritize over 500+ customer service requests.

Designed and manufactured electro-mechanical systems, including mobile workstations, oxygen piping, smart and ICU beds, and dental chairs, using SolidWorks and CAD. Directed supply chain operations for 50+ vendors, overseeing bill of materials, material planning, ordering, and distribution to hospitals.

Activities and societies: Developed a swarm robot tracking system using webcams, ArUco, Raspberry Pi, M5Stack, and Pololu robots, with Python. Programmed a Pololu in Arduino (C) with ATmega328P to follow a line with 45°, 90° angles, curves, and gaps, returning to the home position.

Studied Robotic Systems, Machine Vision, Artificial Intelligence, Human-robot Interaction, Programming and Designing. Developed a low-cost multi-robot tracking system using webcams, ArUco, Raspberry Pi, M5Stack, and Pololu robots, with Python.

Activities and societies: Designed and built a machine to automate hole positioning on bulky plates using Python for axis data and drilling. Solved granule formation by designing a fluid mixer with a coupling that converts 360° motor motion to 180°, using SolidWorks and metal casting.

Studied Mathematics, Thermodynamics, Hydraulics & Pneumatic, Manufacturing process, Design of machine, and Management. Designed and built a machine to automate hole positioning on bulky plates using Python for axis data and drilling.