Elewachi Obasi
@elewachiobasi
I manage high-value banking relationships, client operations, and compliance-driven support.
IrelandWhat I'm looking for
I've managed corporate, high-net-worth, and SME banking portfolios at Access Bank, growing account revenue by 40% within 12 months and improving customer satisfaction by 20%. I resolve complex account issues, coordinate across teams, and support clients through high-ticket financial needs.
In Dublin, I've handled 150+ daily chat, email, and telephone queries at Covalen while maintaining a 90% first-contact resolution rate. My MBA, legal training, and KYC/AML, GDPR, and regulatory documentation experience help me bring disciplined, confidential, client-focused operations to remote teams.
Experience
Work history, roles, and key accomplishments
Community Healthcare & Local Irish Operations
KarePlan, Trinity Care, & Home Instead
Jan 2019 - Present (7 years 7 months)
Balanced local Irish healthcare caregiving assignments while managing administrative documentation workflows. Maintained legal tutelage covering corporate contract review and research.
Clerical & Compliance Officer
NMBI & Law Society Regulatory Authority
Jan 2020 - Dec 2025 (5 years 11 months)
Processed statutory regulatory case documentation, maintaining data entry workflows to absolute accuracy thresholds. Upheld rigorous confidentiality and operational compliance frameworks regarding data tracking protocols.
Customer Contact Representative
Covalen
Jan 2020 - Dec 2021 (1 year 11 months)
Managed and resolved 150+ daily multi-channel queries via live chat, email, and telephone, maintaining a 90% first-contact resolution rate. Logged user technical problems and interaction data in CRM databases.
Relationship Manager
Access Bank Plc
Jan 2016 - Dec 2018 (2 years 11 months)
Managed a portfolio of corporate and high-net-worth clients, delivering premium financial consulting and expanding account revenue by 40% within 12 months. Conducted portfolio monitoring and resolved complex client anomalies.
MSME Relationship Manager
Access Bank Plc
Jan 2014 - Dec 2016 (2 years 11 months)
Supervised day-to-day engagement with SME stakeholders, aligning digital financial systems with client scaling initiatives. Resolved administrative infrastructure issues and minimized operational churn through proactive client health monitoring.
Customer Service Manager
Access Bank Plc
Jan 2011 - Dec 2014 (3 years 11 months)
Supervised service delivery and account administration workflows, boosting customer satisfaction metrics by 20% in 2013. De-escalated and resolved intricate customer account disputes in a high-volume banking environment.
Compliance Officer (NYSC)
United Bank for Africa Plc
Jan 2007 - Dec 2008 (1 year 11 months)
Audit-checked internal operations protocols against organizational policies for corporate stakeholder funding documentation.
Education
Degrees, certifications, and relevant coursework
Dublin Business School
Master of Business Administration, Marketing
Grade: First Class Honours
MBA in Marketing with First Class Honours.
Nigerian Law School
Barrister at Law, Law
Barrister at Law (BL) degree.
Abia State University
Bachelor of Laws, Law
Bachelor of Laws (LLB) degree.
Scrum Alliance
Certified Scrum Product Owner, Agile
2023 - 2023
Certified Scrum Product Owner (CSPO) certification.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
Interested in hiring Elewachi?
You can contact Elewachi and 90k+ other talented remote workers on Himalayas.
Message ElewachiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
