At CAA Insurance, I conducted outbound calls to promote auto, home, travel, and life insurance. I researched customer needs, explained coverage and pricing, handled objections, and booked appointments for licensed advisors.
I kept call outcomes and follow-ups up to date in the CRM, supporting accurate pipeline records and smooth handoffs to advisors.
At Chagoury Group, I supported B2B and B2C customers with tailored solutions, order tracking, and product or service inquiries. Earlier, as a Sales Executive at Access Bank PLC, I maintained client relationships and supported repeat business and upselling.
